ICT Service Desk Officer

Together Housing
Blackburn, Lancashire
£17,316 p/annum
31 May 2019
17 Jun 2019
IT, IT Support
Contract Type
Full Time

ICT Service Desk Officer (1st Line Support)
£17,316 p/annum
37 Hours p/week | Permanent

The Together Housing Group is currently enjoying a period of growth and expansion, and as such we are looking to appoint a new 1st line ICT Service Desk Officer.  The successful candidate will be providing 1st line support for the wider ICT team, across the group as required. The successful candidate will be based out of our office in Blackburn.

If you are interested in joining a forward thinking company, with the chance to put your own stamp on something new and exciting, this could be the perfect opportunity for you.

This would be the ideal chance for someone who is looking to start an excellent career in ICT.

This role would be ideal for someone who has a head for problem solving, as well as managing the distribution of resources as effectively as possible.

You will be providing 1st level service desk support to all customers, and ensuring you log all requests into the ICT Service Desk database

You will be completing process based tasks for defined requests – such as setting up new ICT equipment, replacing damaged / broken components within PC setup, account management for those starting, leaving or moving within the group

You will also be undertaking administrative / clerical work required for the effective operation of the section including creating and managing preventative maintenance Service desk requests


In order to fulfil the role of ICT Service Desk Officer based out of Blackburn, Lancashire, the successful candidate will require the following key skills, knowledge & experiences:


  1. You must be computer literate, with an ability to use a wide range of ICT applications, and an ability to express technical information in an ‘easy to understand’ manner
  2. A strong working knowledge of the Microsoft office suite of applications
  3. Due to the role being 1st line support, you will require excellent communication skills as well as interpersonal skills
  4. You will need to have the ability to organise workloads, meet deadlines as well as being able to follow and apply, detailed technical procedures

In return we can offer you a great set of benefits which includes; 27 days holiday (rising to 32 over 5 years service) plus bank holidays
A great flexible working environment, with a range of family friendly policies
Great new comfortable and modern offices
A huge scope of personal development opportunities
A very attractive pension scheme and healthcare benefits as well.
For the more active minded we also offer a “cycle to work” scheme.

The closing date for applications is the 17th June, with interviews being held 24th June in Blackburn.

Together Housing is dedicated to ensuring that the principles and duties of safeguarding both adults and children are holistically, consistently and conscientiously applied with the wellbeing of all in mind.

Together Housing Group is an Investor in People organisation

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