Supported Housing Team Leader
Tenancy Team Leader/Accommodation Team Leader (Mental Health Services)
Newcastle under Lyme, Staffordshire
Permanent, Full Time
37.5 hours per week (flexibility required, 7 day service)
Our client is currently seeking a customer focused Supported Housing Team Leader to deliver a person centred support service to our vulnerable customers with mental health issues. Building and maintaining positive relationships you will also be responsible for effectively undertaking the daily running, monitoring, improvement and delivery of the service to agreed standards.
You will need experience of providing leadership, working flexibly with other staff and external agencies, as well as managing your workload and resources to achieve service objectives. Ensuring that customers are safe you will proactively manage and resolve complex issues and action customer involvement and engagement activities.
You will use your expertise and understanding of key functions in a housing management and housing-related advice services. Further to this you will effectively manage their passionate and dedicated team to support people with mental health issues and complex needs, to help them maintain their tenancies long-term.
The successful candidate must have a good standard of education, adult learning equal to GCSE english and maths. Relevant social care or support services qualification or alternatively evidence of career progression from a customer focused delivery role to a team supervision role is essential. Strong knowledge of housing benefit legislation including setting rents and managing payments and arrears as well as welfare reform and universal credit is also required.
If you feel comfortable working in complex situations and have lots of empathy, they’d love for you to apply for this opportunity with purpose.
Due to the nature of the role you will be required to work flexibly Monday - Sunday, you will be required to work on-call, as part of a rota with other staff
You must be a driver with own vehicle insured for business use.
A DBS check required.
Closing date for applications: 24 June 2019
Interview date: 4 and 5 July 2019
Commutable distances - Newcastle Under Lyme, Staffordshire, Stoke on Trent, Hanley, Tunstall