Responsible to: Store Leader and Area Manager
Responsible for: Store Team Members (STM)
We are now searching for an experienced retail Floor Manager to work as part of the management team in our Epsom store. This role is to support our Store Leader in ensuring that the store produces the highest level of customer experience through the management of the shop floor. As a Company we expect high standards of delivery in all areas so previous experience is essential.
Stormfront is the UK's largest Apple Premium Reseller with 23 retail stores across the UK. We have a distinguished accreditation from Apple, which means they recognise us as offering a fantastic customer-focused environment in which people can get hands-on with the full range of Apple products.
Helping our customers discover which Mac, iPhone, Watch or iPad is right for them is our passion. Each day our staff show how the products fit into the lives and dreams of thousands of people. Our team ethos is centred around offering a fantastic service and experience of Stormfront. We are looking for a Floor Manager who can develop a depth of knowledge and understanding of Apple products. The Floor Manager is there to direct the staff on the shop floor and make sure that the Store Team Members are up to date with their product knowledge so that they can sell the products with confidence, knowing that the Apple product being sold will enrich that customer's life.
With a competitive salary and current discretionary bonus scheme this role brings excitement and the chance to grow within retail management. Succession planning with the right opportunities are also available once you have completed your probationary period.
The Floor Manager’s main responsibilities are to:
- Champion your Store Team Members (STMs), providing mentoring, coaching and direction at all times.
- Support the delivery of the Company's expected levels of customer service.
- Manage your STM’s abilities with the needs of the customer where the situation dictates.
- Manage your daily available resources, ensuring the smooth flow and operation of the shop floor covering both sales and service.
- Ensure the store’s merchandising meets expectations and looks its best at all times.
- Managing the STMs through their appearance, performance and attendance with support of the Store Leader, Area Manager and HR Officer.
- Work in conjunction with the Store Leader to enable the store to exceed its targets and KPIs. Whether that be setting individual STM targets and your own. Be creative in how you motivate your staff to reach and exceed such targets and KPIs.
- Ensure your shop floor is always ready to trade. Take pride in the appearance of the front of house areas, benches, pods, and furniture by making sure they are all in working order and in the correct positions.
- Where appropriate to manage and oversee customer complaints and returns so that they are either dealt with internally at store level or escalated to the correct level of management/department.
- Actively develop the skills and techniques of your STMs through regular training, coaching and 1-2-1 reviews. By also allowing them the opportunity to work through their SEED training at quiet times or you can provide coaching sessions on how to deliver 'Personal Trainer' sessions.
- Advise and guide your STMs through the Company's core principles and policies.
- Proactively manage first level HR matters such as return to work interviews, liaising with HR on specific issues which may require you to undertake investigations, performance/attendance management and reviews.
- Oversee their store closure routine. By making sure the right STMs are undertaking the necessary close down duties and overseeing the cashing up process.
- Making the necessary daily trips to the bank as required or dictated by your Store Leader.
Our Floor Manager will need to be someone who possesses the following skills, experience and attributes:
- Passion and drive to succeed and meet required standards and targets.
- Have emotional intelligence so you can handle/approach situations with the right character and temperament as it dictates to obtain the best outcome.
- Have experience of managing people. Anyone can be a manager, but it takes the right person to manage. Are you that right person?
- Be able to engage and encourage staff to grow, develop and succeed.
- Be trustworthy, loyal and hardworking. Our Managers work on a weekend and we need to make sure that our managers can provide that continuity of service to their store and to lead by example.
- Want to work as part of a bigger picture. We need a Floor Manager who recognises that their store sells the Stormfront experience as Apple already sells itself.
- Have the confidence to sell the right products to the customer. To be able to understand the needs and the wants of the customer against the products on offer. Be able to read the situation and have the patience to allow the customer to buy into the product.
- Be able to hold and engage customers focus.
- Be able to work within set parameters and to ensure the STMs do the same.
Apart from the fantastic opportunity to work with Apple products on a daily basis, Stormfront offer competitive salaries, training, genuine career progression, staff purchase schemes and discounts for Apple products.
To apply for the role of Floor Manager, please apply via the button shown.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Additional Keywords: Floor Manager, Shop Floor Manager, Store Manager, Shop Manager, Retail Manager, IT Retail Manager, Shop Team Leader, Shop Supervisor, Store Supervisor, Retail Supervisor.