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- Full Time
Salary: Up to £38,370 per annum + Car Allowance (starting salary subject to qualifications and skills)
Hours: 36.25 per week
Reference Number: LG223
Do you want to work for a company where you can make a difference?
An exciting opportunity has arisen for a high performing and experienced individual to join the Development & Sales team (Construction) as the Aftercare Manager during a period of growth and change in our business
Our successful Aftercare Manager will have the opportunity to develop what is a new service to the business that is being introduced in order to provide an excellent Customer Experience for occupants of our new homes.
As the service evolves this will also entail the recruitment of Aftercare Assistants, the Aftercare Manager taking a lead role in building this new team.
This exciting new post combines your abilities to problem solve and liaise with a number of people and roles within the development process, bringing them together for the benefit of the customer. At the same time, the role requires excellent organisational skills to maintain records and arrange schedules to ensure the Aftercare system can respond to the demands that will be made of it.
The key service requirements are:
- Ensuring occupants to new homes are given information and assistance to help them settle in and being the link between them the Developer and the wider Longhurst Team.
- Ensuring building defects occurring in the early stages of occupation are dealt with efficiently to maintain a high level of customer satisfaction.
- Attending dwelling inspections at the end of any defects liability period and ensuring defects are rectified and signed off by the customer.
- Co-ordinating reviews of completed developments and recording performance against KPIs included within contracts.
As our ideal candidate you will have experience of working in a Customer services environment. Our successful Aftercare Manager will have basic knowledge and understanding of construction; including mechanical and electrical services found in dwellings - some training can be provided. You will also have some familiarity with identification of very minor building defects e.g. shrinkage cracking; and experience in setting up new services by analysing requirements and liaison with other teams to develop a service (In this case Aftercare) that is fit for purpose. With the evolution of the role and Aftercare service, an ability to manage and motivate staff will be a key asset.
Longhurst Group is one of the UK’s leading housing providers, providing more than 22,500 homes across the Midlands and the East of England, and is a leading independent provider of care and support services.
Passionate about people and committed to its vision of ‘Improving Lives’, Longhurst Group does not stand still and has an exciting future ahead with ambitious growth plans for housing, care, support and community investment.
Everything we do is about helping people, enhancing their wellbeing and improving lives
At Longhurst Group we value and respect our people. We recognise that our success rests on the shoulders of committed staff and board members so we want to make sure that everyone feel supported and appreciated.
Being part of Longhurst Group means living our values. In it together, Heartfelt Service, Own it, Push the Boundaries and Fun and Fair. It is through our values we will continue to shape the future making a positive difference within our local communities, creating places where people want to live.
In return for your hard work and commitment, you’ll enjoy excellent employee benefits including:
- A competitive salary
- Car allowance provision
- A contributory average salary Pension Scheme
- Generous paid annual leave starting at 25 days plus bank holidays and 3 additional concessionary days.
- A commitment to learning and development
- Cycle to work scheme
- Employee Assistant Programme
- Free onsite parking at majority of sites
- Company sick pay (depending on length of service)
- Enhanced maternity and paternity leave
How to Apply
If you are reading this and believe you have what it takes to become our Aftercare Manager, please visit https://careers.longhurst-group.org.uk/careers for a Job Description, and apply now by sending your CV and a covering letter to Careers@longhust-group.org.uk, quoting reference LG223
For an informal chat about the role, contact David Leonard on 01522 559855.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview, copies will not be taken.
Proof must then be provided by day one upon successful candidature.
The Longhurst Group is an equal opportunities employer and positively encourages applicants from minority ethnic groups and people with disabilities and invite applicants to contact the employer to identify any additional support they may need during the recruitment process.
Closing Date: Wednesday, 26th June 2019 (Midnight)
Interview Date: Wednesday, 3rd July 2019