Customer Service Advisor (Housing Services)

Customer Service Advisor (Housing Services)

Letchworth

£24,442.00

Fixed term contract – 12 month (37 Hours per week)

08:00 – 17:00 - flexible shift pattern

Our client is a not-for-profit housing association providing quality homes across eight local authority areas in the counties of Hertfordshire and Bedfordshire.​

They have been busy transforming their business and they need great people with talent to support them through these exciting changes. Their people have a great attitude; they are innovative, collaborative and are empowered to make change happen.

In everything they do they endeavour to provide customers with brilliant customer service. Providing an easy to access service that their customers can trust, they aim for first contact resolution in as many of their contacts as possible.

Social housing and social impact is at the heart of what they do and they care about customers living in their communities. They need people that can demonstrate empathy and are passionate about great service whilst delivering in a fast paced and high demand environment across multiple channels.

They offer a comprehensive training programme with the aim of being a multi skilled advisor able to deal with the main enquiries of rent account management, tenancy management and responsive repairs.

You could be an established housing services advisor, new to housing services or just looking for a new challenge but if you are bright, enthusiastic, willing to get stuck in and deliver great service then our client wants to hear from you.