Freelance Video Assessor

30 May 2019
27 Jun 2019
Contract Type
Full Time
Do you have a passion for ensuring excellent customer service?
-Do you have a passion for inciting positive change within businesses based on your valued customer feedback?

Working with our Client Account Directors and using evidence-based performance evaluation measurements, you will be able to support a vast scope of clients by monitoring and assessing their customer experience. Full training will be provided in all aspects that cover our CX solutions.

Freelance Video Mystery Assessor Opportunity:

The ideal candidate will be a driven individual who can work on their own initiative. This freelance role is a great opportunity for you to work for yourself, maximise your earning potential and travel around the country. The more focussed, driven and accurate you are and the more open to opportunities you are, the more you can earn. It is very much a job of you get out what you put in.

You will be working closely with our internal project teams and our dedicated support teams to ensure you fully understand and follow the scripted instructions in-line with our client's objectives. All training and equipment will be provided*. We have a large team across the country and we are looking for additional team members to support our increasing client portfolio.

The requirements:

-Access to a vehicle and holds a current UK Driving licence (essential).
-Ability to travel (essential).
-Ability to travel nationwide (desirable).
-Time during the working week to complete assignments (essential).
-Access to and be competent with a computer/laptop/mac (essential).
-Great communications skills (verbal and written).
-Good attention to detail and accurate in assessing customer service.
-Strong sense of working independently with a remote support structure.


*We provide specialist equipment and, under a purchase to own scheme (PTO), you will eventually own the equipment. The PTO scheme is based on a small deposit with a small amount returned over a period of time that is generated from the fees paid for the assignments.

Your earning potential could be around GBP150 per day. Earning potential will be based upon completed assignments and payment will be made once the assignment has been approved by our internal teams.

You will need to own your own vehicle and be confident in going undercover to monitor the customer experience for our client base.

Our Business:

Founded in 1989 and coming up to celebrating 30 years, Douglas Stafford is an ISO9001 multi-award-winning Customer Experience (CX) Consultancy. Working with many of the worlds' most recognised brands for nearly 30 years; who have become a market leader in developing and providing performance improvement strategies through Mystery Shopping, Customer Satisfaction Surveys, Brand Standards Audits, Training, Consultancy and Coaching and work with over 100 clients at any one time

If you are looking for a challenge as our Freelance Video Mystery Assessor then we want to hear from you, please click APPLY!

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status

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