Night Call Controller

Recruiter
Anonymous
Location
Potters Bar
Salary
20 days annual leave
Posted
29 May 2019
Closes
26 Jun 2019
Sectors
Human Resources
Contract Type
Permanent
Hours
Full Time
Night Call Controller

Location: Potters Bar

Salary: GBP21,000 to GBP25,000 per annum

Purpose of role

AFE Recruitment are a busy driver recruitment agency based in Potters Bar, offering services to the transport & logistics sector on a 24 hour basis. The agency now requires a "night owl" who is happy to deal with enquiries from drivers and customers in a professional and prompt manner throughout the night and early hours.

Hours and work patterns

8pm - 8am, five nights a week including weekends. Flexibility will be required to accommodate peak busy periods associated with the transport and logistics industry.

3 nights based in Potters Bar Office and 2 nights based from home.

Main Duties

* Dealing with customers and colleagues in a polite and professional manner at all times

* Pre-calling all available drivers to verify they are available and legally able to work

* Match driver requirements from our clients with agency driver availability records

* Call centre duties: answering incoming calls and making bookings

* Taking and checking bookings

* Email correspondence

* Assist other agency members of the team when needed

* Provide a clear hand over after every shift

* Ad-hoc duties as necessary

Requirements

* One year of office based customer service experience

* High level of spoken English

* Professional telephone manner

* Logistically minded

* Punctuality, flexibility and professionalism

* Computer skills - Word & Excel proficient

* Typing, spelling and good knowledge of spreadsheets

* Must be prepared to familiarise yourself with the Account Management Team and become an integral part of our business

* Knowledge of the transport and logistics industry will be advantageous

Training

The successful candidate will be provided with two weeks training before starting their night shifts

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