Night Call Controller

Potters Bar
20 days annual leave
29 May 2019
26 Jun 2019
Human Resources
Contract Type
Full Time
Night Call Controller

Location: Potters Bar

Salary: GBP21,000 to GBP25,000 per annum

Purpose of role

AFE Recruitment are a busy driver recruitment agency based in Potters Bar, offering services to the transport & logistics sector on a 24 hour basis. The agency now requires a "night owl" who is happy to deal with enquiries from drivers and customers in a professional and prompt manner throughout the night and early hours.

Hours and work patterns

8pm - 8am, five nights a week including weekends. Flexibility will be required to accommodate peak busy periods associated with the transport and logistics industry.

3 nights based in Potters Bar Office and 2 nights based from home.

Main Duties

* Dealing with customers and colleagues in a polite and professional manner at all times

* Pre-calling all available drivers to verify they are available and legally able to work

* Match driver requirements from our clients with agency driver availability records

* Call centre duties: answering incoming calls and making bookings

* Taking and checking bookings

* Email correspondence

* Assist other agency members of the team when needed

* Provide a clear hand over after every shift

* Ad-hoc duties as necessary


* One year of office based customer service experience

* High level of spoken English

* Professional telephone manner

* Logistically minded

* Punctuality, flexibility and professionalism

* Computer skills - Word & Excel proficient

* Typing, spelling and good knowledge of spreadsheets

* Must be prepared to familiarise yourself with the Account Management Team and become an integral part of our business

* Knowledge of the transport and logistics industry will be advantageous


The successful candidate will be provided with two weeks training before starting their night shifts

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