Technical Support Engineer - Service Function

Recruiter
Anonymous
Location
Cambridgeshire
Salary
30000.00 - 35000.00 GBP Annual + pension, hols, bonus
Posted
30 May 2019
Closes
27 Jun 2019
Contract Type
Permanent
Hours
Full Time
Technical Support Engineer - service function - Royston - GBP35K per annum plus benefits - Multinational manufacturer!

This is a chance to work for a Multinational corporation who have been a leading manufacturer of instruments, analytical equipment and automated reactors on 5 continents.

This role is for someone who has a technical background in engineering and has the character and communication skills to talk through problems and resolutions with clients and colleagues via telephone.

This is a business that has a continuous focus for innovation and ensuring that they offer the most modern techniques, technologies and methodologies. There is investment, learning and an interesting work environment with challenging and interesting work.

Duties:

* Receive calls and information from customers and engineers reporting faults

* Identification and analysis of the fault to determine the best path to resolution

* Technical advice on equipment faults, diagnosis and new products

* Remote problem solving skills

* Customer service focus and methods for all customer contact

* Commercial awareness for potential upgrades to customer machines

* Working with the Field Service Engineers to ensure timely and effective solution

What skills / quals / experience do you need?

* Engineering qualification in relevant discipline

* Motivation, customer service and communication skills

* Problem solving skills and engineering issue resolution

* Mechanical and electrical engineering proficiency

* Organised and adaptable

Rewards:

* GBP35-40K dependant on experience

* Bonus

* The chance to work for a truly global business

* Career and personal development

* Pension

* Holidays

* Further benefits

Keywords: Technical support, service engineering, customer service, communication, mechanical, engineering, electrical, software, instruments, analytical equipment, problem solving, machinery.

Location: Royston

Cordant Group is an equal opportunities employer