Technical Support Engineer - Service Function

30000.00 - 35000.00 GBP Annual + pension, hols, bonus
30 May 2019
27 Jun 2019
Contract Type
Full Time
Technical Support Engineer - service function - Royston - GBP35K per annum plus benefits - Multinational manufacturer!

This is a chance to work for a Multinational corporation who have been a leading manufacturer of instruments, analytical equipment and automated reactors on 5 continents.

This role is for someone who has a technical background in engineering and has the character and communication skills to talk through problems and resolutions with clients and colleagues via telephone.

This is a business that has a continuous focus for innovation and ensuring that they offer the most modern techniques, technologies and methodologies. There is investment, learning and an interesting work environment with challenging and interesting work.


* Receive calls and information from customers and engineers reporting faults

* Identification and analysis of the fault to determine the best path to resolution

* Technical advice on equipment faults, diagnosis and new products

* Remote problem solving skills

* Customer service focus and methods for all customer contact

* Commercial awareness for potential upgrades to customer machines

* Working with the Field Service Engineers to ensure timely and effective solution

What skills / quals / experience do you need?

* Engineering qualification in relevant discipline

* Motivation, customer service and communication skills

* Problem solving skills and engineering issue resolution

* Mechanical and electrical engineering proficiency

* Organised and adaptable


* GBP35-40K dependant on experience

* Bonus

* The chance to work for a truly global business

* Career and personal development

* Pension

* Holidays

* Further benefits

Keywords: Technical support, service engineering, customer service, communication, mechanical, engineering, electrical, software, instruments, analytical equipment, problem solving, machinery.

Location: Royston

Cordant Group is an equal opportunities employer