Quality Assurance Associate / QA / Document Controller
Our client, an established Financial Services company that specialise in the Mortgage Industry. They have exciting opportunity to join the business within their QA team.
- To deliver first line monitoring for the new business department, ensuring key day to day operations are carried out in line with Policies and Procedures, highlighting any emerging risks in order for proactive management to be taken.
- Quality, accuracy and high levels of performance are essential to achieve Company objectives to originate mortgages in line with our risk and operational standards where we are acknowledged externally for our standards of operational excellence.
- To support the NB Training programme
- To undertake operational quality monitoring and first line defence activities and UAT testing capabilities within the department
- Provide an independent support and monitoring service to improve standards and ensure that members of the department continue to develop, remain competent in their role and work within the required departmental and regulatory parameters
- Assessing that FHL Policies and Procedures are being adhered to and implemented correctly by the team by completing quality assessments on new business processing, underwriting and completion activities based on process, systems and call monitoring
- Maintain an accurate record of all sampling activities, providing sampling feedback to line managers in a concise and prescribed format to facilitate the line managers one to one discussions with their team members
- Report any breaches in procedures and policy to the FHL senior operational management team.
- Assist with the MI and reporting of the sampling undertaken for the department.
- To assist in development and maintenance of a sampling and monitoring framework within the department
- Identify and share best practice across the department
- Monitor the TCF principles within the department across service, products and the lending policy
- To provide business support activities where required
- To provide support to the senior operational management team as and when required
Key Accountabilities:
- Quality Monitoring/ First Line defence
- To provide Senior Management with the support necessary to eliminate or mitigate risk in case of a failure in our process and policy
- Utilise regulatory knowledge and available MI to undertake a programme of timely and accurate quality monitoring
- Develop and contribute to the operational quality assurance
- Carry out quality monitoring activities as defined in the operational procedures
- Ensure recommendations made by external auditors or any appropriate regulators are implemented where appropriate
- Undertake ad-hoc tasks for, and on behalf of, the FHL Senior Operational Management when required
- Maintain an awareness of regulatory responsibilities particularly Treating Customers Fairly (TCF), Anti-Money Laundering (AML) and Data Protection Act (DPA)
Person / Experience Required
- 1-3 years financial services experience and knowledge, preferably 3-year mortgage quality assurance experience
- Understanding of key elements and stages of mortgage applications at every level of the process
- Excellent communication both verbally and in writing
- Diligent with a keen eye for detail
- Relationship management skills
- Ability to negotiate and influence at all levels
- Flexibility, drive and enthusiasm
- Organisation and planning skills, together with an understanding of the key concepts of operational quality assurance
- Team Player
- Self-motivated/use own initiative/being pro-active
- High degree of PC literacy, including Microsoft Word, Excel and Outlook
- Sound commercial skills and credibility
- Possession of presentation skills
Please note:
As you can appreciate, we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency-based interview
- To deliver first line monitoring for the new business department, ensuring key day to day operations are carried out in line with Policies and Procedures, highlighting any emerging risks in order for proactive management to be taken.
- Quality, accuracy and high levels of performance are essential to achieve Company objectives to originate mortgages in line with our risk and operational standards where we are acknowledged externally for our standards of operational excellence.
- To support the NB Training programme
- To undertake operational quality monitoring and first line defence activities and UAT testing capabilities within the department
- Provide an independent support and monitoring service to improve standards and ensure that members of the department continue to develop, remain competent in their role and work within the required departmental and regulatory parameters
- Assessing that FHL Policies and Procedures are being adhered to and implemented correctly by the team by completing quality assessments on new business processing, underwriting and completion activities based on process, systems and call monitoring
- Maintain an accurate record of all sampling activities, providing sampling feedback to line managers in a concise and prescribed format to facilitate the line managers one to one discussions with their team members
- Report any breaches in procedures and policy to the FHL senior operational management team.
- Assist with the MI and reporting of the sampling undertaken for the department.
- To assist in development and maintenance of a sampling and monitoring framework within the department
- Identify and share best practice across the department
- Monitor the TCF principles within the department across service, products and the lending policy
- To provide business support activities where required
- To provide support to the senior operational management team as and when required
Key Accountabilities:
- Quality Monitoring/ First Line defence
- To provide Senior Management with the support necessary to eliminate or mitigate risk in case of a failure in our process and policy
- Utilise regulatory knowledge and available MI to undertake a programme of timely and accurate quality monitoring
- Develop and contribute to the operational quality assurance
- Carry out quality monitoring activities as defined in the operational procedures
- Ensure recommendations made by external auditors or any appropriate regulators are implemented where appropriate
- Undertake ad-hoc tasks for, and on behalf of, the FHL Senior Operational Management when required
- Maintain an awareness of regulatory responsibilities particularly Treating Customers Fairly (TCF), Anti-Money Laundering (AML) and Data Protection Act (DPA)
Person / Experience Required
- 1-3 years financial services experience and knowledge, preferably 3-year mortgage quality assurance experience
- Understanding of key elements and stages of mortgage applications at every level of the process
- Excellent communication both verbally and in writing
- Diligent with a keen eye for detail
- Relationship management skills
- Ability to negotiate and influence at all levels
- Flexibility, drive and enthusiasm
- Organisation and planning skills, together with an understanding of the key concepts of operational quality assurance
- Team Player
- Self-motivated/use own initiative/being pro-active
- High degree of PC literacy, including Microsoft Word, Excel and Outlook
- Sound commercial skills and credibility
- Possession of presentation skills
Please note:
As you can appreciate, we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency-based interview