Senior Learning & Development Manager

Norton Rose Fulbright
South East England
24 May 2019
18 Jun 2019
Contract Type
Full Time
The Team

The Learning and development department provides business skills, personal and management development courses/programmes which are available to partners, associates, business services staff and secretaries globally. These are delivered by our in-house learning and development team to help meet the strategic objectives of the practice. The training is designed and delivered based on acknowledged best practice and the latest thinking in management, leadership, business development and personal effectiveness as well as blending knowledge and understanding of the practice culture, values and procedures to provide training that is relevant to the work undertaken in the practice. The team also provides open courses, coaching and customised sessions to individuals, teams and groups. We also provide training to the clients of the practice.

The Role

The role will be based in London and will support the Global Director of Learning & Organisational Development in delivering our Learning & Development offering to meet the requirements of the EMEA region.

The key responsibilities are as follows:

Line manage two or more Learning and Development managers

Design and deliver training sessions to enhance the skills of our people

Contribute to the development and implementation of the Learning and Development strategy

Work with course designers to facilitate train the trainer sessions for new programmes

Work with existing Senior L&D Manager and the L&D Practice Manager on course scheduling

Provide monthly updates to the Leadership Team on international office L&D activities

Manage the L&D course evaluation process providing analysis in the form of monthly reports on outcomes to the Leadership Team

Ensure that all courses have the appropriate courseware

Assist in the management and delivery of International Academy 5 and International Academy for Seniors

Undertake learning and development initiatives to support the implementation of the firm's Strategy

Undertake needs analysis, produce project plans, conduct associated research and deliver on improvement projects for teams/departments

Track team performance against targets

Providing coaching to associates and business services staff

Participate fully in the activities of the Learning and Development team and the wider HR team and work closely with other business services teams (including across International offices) as require

Undertake any other reasonable duties as requested

Experience and qualities required

(Essential (E) / Desirable (D))

Effective presentation and persuading and influencing skills (E)
Experience of working in a law firm/professional services environment (D)
Experienced manager (E)
Experienced trainer (E)
Significant experience of course design (E)
Educated to degree level (E)
Sense of pride in work, willingness to take responsibility and committed to working as a member of the team (E)
Proven ability to work cooperatively with others (E)
Positive, committed and prepared to use initiative and learn (E)
Energetic, creative and dynamic (E)
Confident and relates well to people (E)
Excellent oral and written communication skills (E)
Proven ability in drafting and adhering to budgets (E)
High levels of computer literacy and competence (E)
Proven forward-planning skills and the ability to manage and prioritise own workload effectively (E)
Demonstrable interest in and concern to meet the needs of internal and external clients (E)
Experienced coach (D)
Ability to travel internationally to deliver programmes (D)

At Norton Rose Fulbright we welcome receiving direct candidate applications via our careers page.

If you would like to ask any specific questions beforehand, please contact Kirran Gill (enquiries only please - we do not accept applications by email)

NO AGENCIES PLEASE - we will not accept speculative CV's, or any associated terms, sent to the business unless otherwise requested.