Operations Support Manager

Cambridge Assessment
29 May 2019
19 Jun 2019
Contract Type
Full Time
Job Title: Operations Support Manager
Contract: Permanent
Salary: GBP26,000 - GBP36,500
Location: The Triangle Building, Shaftesbury Road, Cambridge, CB2 8EA

What it's about

These are exciting times for Cambridge English Assessment as we look to modernise our systems and strive to find creative and innovative ways to improve our products and services to customers. To enable us to meet the ever increasing demand for our services, we are seeking to appoint an experienced, enthusiastic and dynamic Operations Support Manager, who will thrive in this changing environment and is motivated by delivering excellent customer service.

What you'll be doing

This role encompasses a range of tasks and responsibilities. Reporting to an Operations Manager, you will:
  • Manage your responsible Operations Administrators through an agreed set of deadlines, providing reports on progress via coaching and mentoring;
  • Facilitate new initiatives and process improvements within the area and report on these periodically to Senior Management;
  • Manage the delivery of an agreed set of Operations processes and procedures;
  • Maintain and establish effective liaison between key stakeholders across the organisation;
  • Manage any new developments and the delivery of new products and services as required.

What we're looking for

The successful candidate should have experience of working in a busy office environment, experience of managing and motivating teams and working under pressure to demanding deadlines. Ideally you will also have experience of working on large projects and systems development. For further skills required please see essential and desirable criteria below.

  • Experience of managing a set of documented work processes and procedures
  • Experience of managing and motivating individuals and teams
  • Good problem solving skills
  • Experience of working in a complex and busy office environment
  • Flexibility and adaptability
  • Strong organisational, prioritising and planning skills
  • Excellent customer service and relationship management skills
  • Excellent attention to detail
  • Ability to work effectively under pressure
  • Good working knowledge of Microsoft office products
  • High standard of spoken and written English

  • Ability to think strategically
  • Project Management experience
  • Detailed knowledge of the Cambridge Assessment English product range

Who we are

Cambridge Assessment English is a part of Cambridge Assessment, a department of the University of Cambridge. We are the global leader in English language assessment. We help people learn English and prove their skills to the world. We provide exams in English for speakers of other languages taken by over 5 million candidates worldwide each year, as well as the leading range of qualifications for language teachers.


In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:

  • Generous contributory pension
  • 28 days annual leave, plus bank holidays
  • Annual performance related bonus and increases (discretionary)
  • Enhanced maternity/paternity pay.
  • Employee discount and cash back scheme at 2,500 retailers
  • Cycle scheme
  • Season Ticket Loan
  • Subsidised staff restaurants
  • Support for professional qualifications
  • Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.

We know that diversity of thinking, backgrounds and approaches lead to innovation and create an atmosphere where everyone's contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 16/06/2019 and interviews will be held on 26/06/2019 .
If you're successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.


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