Onward Homes
BB5 5YE, Accrington
£22,100 (Recruitment Rate) £22,800
29 May 2019
26 Jun 2019
Contract Type
Part Time

Planning Support Services Officer 

Based: Unit B3 Sykeside Drive, Accrington, BB5 5YE

Hours per week: 22.5 hours

Closing Date: 26/6/19

£22,100 (Recruitment Rate) £22,800 

Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

Our in-house repairs team aims to deliver a high quality service that is convenient for our customers and keeps our homes safe and in excellent condition. We complete day to day repairs to customers’ homes and also empty properties to bring them up to the required Onward standard. We also service and repair gas boilers throughout the Lancashire region.

In addition to creating positive spaces for our customers, we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We are looking for a Planning Support Services Officer (1 post) to join our Repairs team on a part time basis for 3 days a week (Monday, Tuesday, Wednesday) as part of a job share.

Reporting the Performance and Support Services Team Leader, you will ensure that Onward Repairs delivers a safe, reliable, quality, efficient responsive repairs and void maintenance service that matches our goal of placing customers at the heart of our service.  

You will support the effective delivery of responsive maintenance, gas and electrical servicing by providing an effective planning support function liaising with the Onward Contact Centre via the telephony system.

You will provide support to the operational management team in their roles of organising trade colleagues and supply chain to deliver the work required in your section. You will provide an effective planning support function to ensure the effective delivery of responsive repairs, voids, gas and electrical maintenance.

You will process purchase orders, repair orders, invoices, etc. as required to support the efficient delivery of the service.  

You will also support management with productivity measures, work planning systems and ensuring the effective use of all resources including supply chain.

You will ensure that the Impact Response System is maintained, current and is interfaced correctly with the Housing Management system and respond to customer enquiries and support the resolution of customer queries, and complaints as required.

Ensuring that you work collaboratively with others you will work to deliver the required service levels working effectively with internal service areas and external partners to achieve results.

To be successful you will have a proven ability of working in a customer focused environment and experience of working in a similar function in another business. You should also have knowledge of Microsoft systems including Word and Excel.  Knowledge of work planning and IT systems will also be advantageous.

All posts are recruited to the recruitment salary and movement to the confirmed salary is based on successful completion of a 6 month probation.  As well as a competitive salary and a generous annual leave entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme and personal development.                                                                                         

The salary shown will be pro rata for the 22.5 hours.