Customer Monitoring Officer

12.00 - 13.00 GBP Hourly
23 May 2019
20 Jun 2019
Engineering, Defence
Contract Type
Full Time
Our client is currently looking to recruit a Customer Monitoring Officer to join their busy team on an initial 6 month temporary basis with a high possibility of extension.

In this role you will be a point of contact for customers / users as well monitoring a range of emergency alarms in a fast moving, multi-functional operation centre. You will be required to take emergency calls followed by assessing the situation and then making decisions in a calm fashion. You will be playing a key role in the efficiency of the organisations operations.

The ideal candidate will have some of the following experience / skills:

* Experience monitoring CCTV

* Experience using radio communication equipment

* Previous experience in a customer service background

* Experience liaising with internal and external departments

* Have a clear understanding of the importance of confidentiality and data protection

* Good knowledge of using Windows IT systems (Word, Excel and Outlook)

* Good attention to detail and ability to multi task

* Good interpersonal skills

* Organised and methodical

* Good verbal and written communication skills

You must be happy working on a shift pattern: 12 hours shifts from 7.30am - 7.30pm essentially 2 days on 2 off 3 on 2 off.

If you feel your skills and abilities apply to the above role then please apply immediately as this is a fantastic opportunity to join a well-established organisation who offer training and progression