Claims Handler - EOW

17000.00 - 20000.00 GBP Annual
23 May 2019
20 Jun 2019
Contract Type
Full Time
Claims Handlers

Based in Tonbridge

GBP17,000 to GBP20,000

Our large client based in Tonbridge are looking for a number of claims handlers across various areas of the business.

This role is working within Escape of Water Claims Handling.

Job role:

* Advising policyholders on general queries and insurance claims issues for relevant or related peril

* Building policy-holder confidence by developing rapport and listening to each and every policy holder specifically

* Checking that the policy covers the claims

* Taking a methodical approach to each claim and working through the processes with each policy holder

* Requesting and gathering documents and information from customers such as receipts, photographs or accident reports

* Arranging for payment to be made within authority levels

* Managing a portfolio of claims through prioritising by individual circumstances from set up to settlement

* Liaising between internal teams, third party suppliers and policy holders, ensuring that all are updated to ensure the smooth and timely progression of claims

* Performance of basic fraud checks, and escalating any fraud alerts or suspicious circumstances to the Counter Fraud team

* Managing multiple activities by prioritising important and urgent tasks whilst maintaining the focus on the policy holder

* Negotiating settlement of claims both verbally and in writing

* Assisting with overflow calls during peak times where necessary

* Constantly seeking improvements in how we deliver excellent customer service

Skills needed:

* Experience of working in an insurance claims handling role is essential, whether from the repairs or the claims side.

* Ideally will have knowledge of the building repair process from drying through to completion, or good knowledge of the escape of water peril.

* Tact and assertiveness when dealing with customers who may be distressed or angry

* Ability to work well under pressure and meet deadlines

* Ability to take on increased ownership and responsibility when necessary.

* Good spoken and written communication skills

* Accuracy and attention to detail

* Excellent organisation and time management skills

* PC literate with good administrative skills.

Please apply online or contact Charlene at Hills Consultants for more information

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