Branch Manager

23 May 2019
20 Jun 2019
Contract Type
Full Time
About us:
Mobile Mini are the world leading provider of portable storage solutions and supply to industries, including construction companies, retailers, manufacturers and distributors.
This is a fantastic opportunity for someone who is passionate about having a hands on approach their work whilst leading by example. We are looking for an individual with good communication and problem solving skills, a strong leader that possesses a high quality standard and influences others to take the same approach.
Reporting structure / Job Summary
The Branch Manager will have direct reporting line to the Regional Director.
Responsible for the safe operation and financial success of the branch using strong leadership skills to create a high performing team and a culture which reflects the Company values.
Responsible for creating a safety culture of high standards and safety focussed behaviours within the branch
Act as a role model for safe behaviour and lead by example at all times
Set clear standards and expectations regarding safety and communicate them clearly
Positively reinforce safe standards and behaviours, seeking out opportunities to provide recognition to those who demonstrate these
Spend time in both the yard and the office to understand safety challenges and to support the team in overcoming these safely
Consistently challenge unsafe behaviours
Use Safety Meetings, ToolBox Talks and Safety Bulletins as additional communication forums to discuss the importance of safety with the teams and to encourage a learning culture of continuous improvement.
Financial Performance
Responsible for the overall success and financial performance of the branch
Use commercial awareness to deliver profitable growth
Meet or exceed P&L budget
Understand importance of Return on Capital Employed ("ROCE") and take appropriate action to ensure branch achieves ROCE targets
Apply business acumen to make decisions in the longer term interests of the business
Demonstrate accurate forecasting skills
Demonstrate strong cost control mindset, balancing need to achieve short term budgets with long terms needs of the business
Take personal responsibility for managing the branch's assets, ensuring that fleet is rotated and that repairs and maintenance tasks are completed in a timely manner
Responsible for creating a culture within the branch which fits with the Company values, acting as a role model to reinforce these
Create a high performing team where high standards and performance expectations are set, measured against and achieved.
Provide development, training and coaching to support the team to improve and to drive strong performance
Hold regular performance reviews/discussions with the team to provide feedback on their individual performance.
Empower teams and provide support for them to make decisions, take ownership for their roles, challenge current practices and seek improvements, creating an environment of continuous improvement.
Motivate teams, praise and positively reinforce the right behaviours and good performance
Communicate effectively ensuring that the team have all of the information required for them to do their jobs and to understand how their role links to the goals of the business.
Take responsibility for recruiting and retaining the best people ensuring that we hire for character and potential.
Customer Service
Responsible for creating a culture of high customer service where the branch exceeds the expectations of the customer
Ensure that the branch is responsive to customer feedback and makes changes, where required to drive improvement
Proactively seek improvements to the customer experience
Uses business acumen skills to make decisions regarding customers which benefit the business as a whole
Use Customer Satisfaction Survey to proactively identify and resolve weaknesses in product or service quality.
Competencies and Qualifications
Be passionate about providing the best customer service
Strong leadership skills and people management experience are essential
Previous experience in a role with P&L responsibility would be beneficial
Experience in the portable accommodation or hire industries would be beneficial but not essential
Excellent communication skills, both verbal and written
Highly motivated with the ability and desire to make a difference
Positive and enthusiastic attitude
Honest and open with customers and colleagues at all times
A degree would be desirable but not essential
Computer literate with good working knowledge of Microsoft Excel, Word and Outlook
Must be prepared to travel and work occasional weekends
Full clean driving licence
The above list is not exhaustive and you may be required to carry out additional duties from time to time to meet the needs of the business. This may include travelling to, and supporting, other branches where necessary.
What we can offer you
Competitive salary + Car Allowance
Company bonus scheme
31 days holidays, including bank holidays which will increase with service to 36 days
Free training and career progression plans
We love to see our employees grow and so we invest heavily in the development of our teams so that they can achieve their full potential. This investment is supported by our Learning and Development Team and our National Training Centre to help our employees to be the best that they can!
We love to recognise our employees and to reward them for their hard work and results and so all of our team are eligible for either our Company bonus scheme or our commission scheme. Alongside Company pension and holidays which increase with service, we also offer buy and sell holidays, childcare vouchers and free eye tests plus employee access to Perkbox so that you receive lots of freebies and huge discounts off the cinema, gym, shopping and eating out!
At Mobile Mini we are happy to discuss any proposals towards flexible working