In House Surveyor

26000.00 - 28000.00 GBP Annual
23 May 2019
20 Jun 2019
Contract Type
Full Time
In House Surveyor

Based in Tonbridge

GBP26,000 to GBP28,000

Our client based in Tonbridge are looking to recruit an In House Surveyor to join their growing business.

The purpose of this role is to assess damage for buildings insurance claims to determine whether claims should be accepted or rejected and to verify. Providing technical support to the claims handling team for building damage elements of claims and first stage support to the customer service team.

Job role:

* Where applicable, visit risk addresses and make claim assessments (validity of the claim quantum of the loss) on site and report same to the Claims Handler within SLA

* Convert customer contractor estimates to Xactware assessments and negotiate scope and costs directly with the customer preferred contractor or customer to agree cash settlement of their claim

* Provision of a high quality and timely technical advice service to the Claims Handling Team on buildings damage insurance claims

* Evaluate customer building claims (validity and quantum) from Surveyor reports and/or other relevant information (Policy and/or Claims Handling Manual) and inform customers directly of our decision to decline all or part of the claim with clear well communicated reasons

* First stage support to Customer Relations and Compliance Manager on complaints relating to building claims

* Review contractor estimates and negotiate cash settlements directly with policyholders

* Identify cases with high potential for cost savings or repudiation and arrange for a Surveyor site visit

* Liaise with our approved Building Contractors to review Contract variations

* Provide technical support to the Claims Team on building repairs, methodology and pathology

* Validate customer invoices/quotations and discuss same with policyholders to ensure costs are fair and reasonable and that policy cover applies

Skills needed:

* A minimum of 10 years construction experience, trade background considered

* Estimating/surveying experience is a requirement

* Experience of Xactware or other estimating software desirable

* Excellent verbal and written communication skills

* Good organisational skills

* Accuracy and attention to detail

* Tact and assertiveness when dealing with customers who may be distressed or angry

* Ability to work well under pressure and meet deadlines

* PC literate with good administrative skills

* Ability to take on increased ownership and responsibility when necessary

To discuss in more detail please contact Charlene at Hills Consultants