Customer Account Manager

23 May 2019
20 Jun 2019
Contract Type
Full Time
Wanting To Join An Organisation Where You Can Have A Career?
We are looking for exceptional talent to join our rapidly growing team based in our new modern offices in Trowbridge. We are currently expanding our operation in our Guarantor Loans Division for Customer Account Managers to join our growing business that want to join a company where they can have a career. We are looking for individuals that show exceptional communication skills that believe in delivering excellent customer service and enjoy working as part of a team. You maybe looking for change of career and have no experience what is important is that you have a positive attitude and a willingness to learn as full training is provided.
The Role
Passionate about customer service and an effective communicator, you will assist with the collection of payments from our customer base. Using a variety of tools, you will be required to assist customers experiencing difficulties making their payments and negotiate a suitable outcome.
Key Responsibilities ?? To identify and develop existing customer base ?? To ensure all administrative and audit procedures are complied with. ?? To sell company products. ?? To maximise business opportunity development potential. ??Ensuring Compliance with the requirements of the Company, the FCA and other regulatory organisations. ?? Achieve all targets as defined by Manager. ?? Receive customer payments in person, by post and balance cash draw. ?? Generate business through quality customer service. ?? Explain services and products to customers and analyse customer suitability for products. ?? Prepare and process loan applications. ?? Ensure all customer documentation is accurate and up to date at all times. Rewards Successful Customer Account Managers will be put through a thorough induction programme to ensure that you fully understand the business and the demands of going into the role.
Our benefits are industry leading, with a competitive base salary and bonus of up to GBP500 p/month. Benefits include 8% employer pension cont., life insurance x3 salary, private healthcare. We also offer 25 days paid holiday, full training, cycle to work scheme, restaurant discount cards, gym discounts, breakdown cover, Health MOT's, Dental Plans to name but a few.
With an active social committee and a friendly work environment, this is a great opportunity for a permanent and full -time position in a growing company

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