Council Tax Assessors

Tyne and Wear
18.00 - 20.00 GBP Hourly
23 May 2019
20 Jun 2019
Contract Type
Full Time
Resource Direct Recruitment (RDR) is internal recruitment for a global energy services and facilities management group. Our recruiting expertise spans across facilities management (hard and soft services), corporate, executive, sales, marketing, procurement, operations, manufacturing, engineering, finance, IT and HR. We pride ourselves in recruiting the best talent and offer insight into recruitment industry trends.

RDR are recruiting for Council Tax Assessors in Noth Tyneside

General Overview:

The position is responsible for undertaking all aspects of administrative processing to deliver the full range of Revenue and Benefit Services. Ensure all work is dealt with in an accurate and timely manner and in accordance with all relevant statutory regulations, policies and procedures. Deliver excellent outcomes for customers and ensure adherence to agreed key metrics and KPIs that contribute to the delivery of efficient and effective Revenues and Benefits Service.

Primary Accountabilities and deliverables

* Provide high quality, timely and professional services through all customer contact channels

* Verify, process and administer all aspects of Local Taxation including calculation of liability, the award of council tax support, reductions and reliefs.

* Verify, assess and award Housing Benefit, and Discretionary Hardship Payments

* Provide Billing, Collection and Enforcement in respect of all debts administered by the Revenues and Benefit Services

* Contribute to the overall performance of the Revenues and Benefits Service by adherence to key metrics and KPI's to deliver excellent customer service

* Ensure behaviours are aligned with ENGIE core values and competencies.

Specific tasks and responsibilities

* Undertake a range of routines to maintain and update all Council Tax and National Non-Domestic Rates (NNDR) accounts, adhering to key metrics and measures

* Undertake a range of routines to maintain and update all Council Tax Support and Housing Benefit Cases, adhering to key metrics and measures

* Undertake a range of routines to maintain and update all Sundry Debt accounts, adhering to key metrics and measures

* Undertake interviews, inspections, court attendance, home visits and attend events as required

* Undertake an effective recovery and enforcement service for all debts

* Responsible for own personal development and assist in the skills training of other staff

* Contribute to ongoing service development to improve quality and reduce the cost of delivery


* Effective and accurate maintenance of accounts and claims, adhering to all statutory requirements, policies and procedures

* Identification and ownership of customer requirements to ensure resolution of customer issues.

* Operate within a performance management framework

* Liaise with advisors across Revenues, Benefits and Customer Services to develop productive working relationships with all service areas and partner agencies.

* To respect confidentiality and all Data Protection principles at all times.

Qualifications or Required Experience:


* 4 GCSE at Grade C or above including English and Maths (or equivalent)


* Experience of working with, understanding and meeting the needs of customers in a customer service environment (1 year minimum)

* Experience in a Revenues and Benefits Service (or equivalent e.g. DWP, Housing) is desirable

How to Apply:

Please apply directly for the Council Tax Assessors vacancy.

Due to the high volume of applicants, we will not contact unsuccessful applicants at the screening process

For this role, you must have evidence of the right to work in the UK. There is no relocation package with this job role. RDR does not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all

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