Facilities Manager (Soft Services Bias)

37000.00 - 40000.00 GBP Annual
23 May 2019
20 Jun 2019
Contract Type
Full Time
Company Profile
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
Job Title: Facilities Manager
We're looking for an established Facilities Manager, based in Wimbledon. You will be responsible for leading the team to deliver an exceptional TFM service for our client. The ideal candidate will thrive on improvement, have an analytical mind and great attention to detail.
Reporting directly into the Account Manager, you will be responsible for all aspects PPM & Reactive Maintenance (self-delivery and supply partner management), ensuring statutory and contractual compliance & exceeding SLAs. Developing relationships across the customer organisation, you will be the key facilities representative on site on behalf of the client managing the Customer Service experience, ensuring exceptional client interactions.
Key Responsibilities
* To ensure the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets.
* To be responsible for all the health and safety compliance onsite, including that of third party services providers and maintenance records. This includes ensuring Meridian is regularly updated and monitored in accordance with all the Health and Safety requirements.
* To oversee third party contracts to ensure the correct standard of service is provided in accordance with the agreed contract
* Preparation, control and monitoring of the service agreement in accordance with the client's budgetary agreement
* Regular monitoring of the key performance indicators and taking remedial action as applicable to ensure the required standards are maintained and constantly improved for the full range of buildings
* To compile and maintain all required management information/records relating to company, health and safety and other related records. This includes asset register, emergency plans and all related records and management reports
* To further develop and maintain excellent tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs and attend tenant meetings as applicable.
* To ensure fire and other evacuations are carried out on a regular basis in accordance with the health and safety requirements. This includes ensuring the emergency plan and related site maps are continually updated within all properties including these managed by reportees, as applicable.
* To liaise with local authorities as appropriate
* To proactively manage risk and deal with insurance issues on site
* To manage major work programmes on site, acting as the liaison point for all parties involved
* To produce management reports in accordance with the needs of the business.
* To liaise with the building manager and the procurement department to ensure compilation of external contracts and ensure that all procurement needs are carried out in line with Company policy
* To monitor FM works onsite and liaise with service providers/sub-contractors.
* Any other duties as in accordance with the needs of the business
Person Specification/Requirements
* Educated to degree level or equivalent
* Previous regional facilities management experience within a multi let property environment. This includes Line Management responsibility for Company personnel and contractors and management service agreements as applicable.
* Excellent customer service, interpersonal and communication skills
* IT literate, together with an understanding and experience of industry specific IT Applications.
* High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified
* Analytical skills
* Ability to work within a team and on own initiative and within a pressurised environment with excellent organisational and planning skills.
* BIFM qualification desirable