Head of Generalist Advice Services

Kingston upon Hull, East Riding of Yorkshire
23 May 2019
17 Jun 2019
Contract Type
Full Time

Head of Generalist Advice Services (Hull and East Riding)  Ref: 2019/GAS

£36,222 (37 hours per week)

For an application form email by clicking apply

This is an exciting opportunity to join one of the country’s largest local Citizens Advice delivering advice services to over 20,000 people a year.

The role:  You will bring your experience of leading people and delivering services to the role, taking on strategic responsibility for the development and delivery of our high-quality generalist advice services in response to the growing needs of our communities across Hull and the East Riding.  Your commitment to high quality standards and excellent customer service will help us build on our established reputation, whilst continually seeking to innovate and improve.  You will ensure we utilise our scarce resources effectively to achieve our ambitions for the people we serve.  You’ll inspire confidence in those you work with, particularly our external stakeholders and two local authorities, and will work with the Chief Executive and senior management team to help shape the future of our services. 

Our ideal candidate will be an experienced and resilient manager with:

•     a track record of managing multiple services and projects


•     significant experience of developing both new and existing services and leading service improvement


•     experience of leading teams in a challenging environment and creating a culture that aspires to continual improvement and excellence in all we do.


•     a thorough understanding of poverty, the problems people face, and advice strategies; and the ability to translate this understanding to solutions for people.


•     The ability to work across Hull and the East Riding and visit local services regularly


About us: Citizens Advice Hull and East Riding (CAH&ER) is an innovative and successful service which puts clients first and focuses on delivering high quality advice services via face to face, telephone and digital channels to over 20,000 people a year.  We help people overcome their problems.  Our advice is confidential, free and independent and covers a wide range to subjects including benefits, debt and money management, housing, employment, family and legal matters. We use the evidence of our clients’ experiences to campaign for change.

We are a local independent charity operating from four offices and extensive outreach sessions across the city of Hull and the East Riding.  We employ approximately 80 staff supported by over 100 volunteers. 

Closing date is: Monday 17 June at 12 noon

For an application form email by clicking applystating which post(s) you are applying

CVs will not be accepted. 

The Citizens Advice Service ensures fairness for all by advising people about their rights and responsibilities, and by influencing policy makers. Many people working in Citizens Advice are volunteers – to find out more about volunteering with us, call 08451 264 264

The Citizens Advice Service is committed to valuing diversity and promoting equality. We encourage and welcome applications from suitably qualified candidates from all backgrounds regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.