Support Workers

Kingston upon Hull, East Riding of Yorkshire
23 May 2019
14 Jun 2019
Contract Type

Citizens Advice Hull & East Riding (CAH&ER) is a busy, progressive and dynamic service serving a city and a large rural county. CAH&ER work together to make a positive difference in the lives of our clients.

For an application form email by clicking apply stating which post(s) you are applying for or send an A4 SAE with postage to the value of £1.10 to:-


Citizens Advice – Hull & East Riding

The Wilson Centre

Alfred Gelder Street



CVs will not be accepted. 

We have the following vacancies based in Hull and the East Riding:          

Universal Support Workers (2.5 full time equivalent posts – Training provided in benefits advice)                                     

Based in Hull or our offices in Goole and/or Bridlington (and will be required to work at outreaches across Hull and the East Riding).

37 hours (full time) or 18.5 hours (part time) per week – (This post is funded to 31 March 2020 in the first instance but may be extended subject to funding)

Salary: £21,762 (raising to £23,097 upon completion of training and reaching agreed competencies)

Based within the Hull, Goole or Bridlington office the post holders will give advice and support to Universal Credit claimants in accordance with the new “Help to Claim” service model devised by national Citizens Advice.

The post holder will have good interpersonal skills and demonstrable customer care skills.

You will have experience of using telephony and / or IT systems to deliver services across multiple channels including face to face, webchat and / or telephone.

This includes completing required monitoring for Citizens Advice against project KPIs and assisting with the establishing, maintaining and developing of local partnerships.

You will have the ability to work both independently with minimum supervision, and as part of a team and to be confident using a wide range of IT systems. 

The post holders should ideally have knowledge of the current law and policy in relation to benefits although training will be provided.

We are willing to consider splitting the full time hours to share the post between more than one worker where this meets the requirements of the service.

Closing date is: Friday 14th June 2019 at 5:00pm

The Citizens Advice Service ensures fairness for all by advising people about their rights and responsibilities, and by influencing policy makers. Many people working in Citizens Advice are volunteers  – to find out more about volunteering with us, call 08451 264 264

The Citizens Advice Service is committed to valuing diversity and promoting equality. We encourage and welcome applications from suitably qualified candidates from all backgrounds regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.