Collections Officer
- Recruiter
- Anonymous
- Location
- Cheshire
- Salary
- 20000.00 - 22500.00 GBP Annual + Annual Bonus and Benefits
- Posted
- 22 May 2019
- Closes
- 19 Jun 2019
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
We're Together, proud to be a Financial Services success story based in South Manchester. Our team of over 700 colleagues is continuing to grow, and we are delighted to be 34th in the 2018 Sunday Times Best 100 Companies to Work For.
Lending year-in, year-out for over 40 years' we've grown into one of the finance industry's best-kept secrets. We play our part to turn challenges into opportunities that make our customers' financial ambitions accessible. We understand that for our business to grow, our people must grow.
A shift rotation is operated with a mixture of early and late shifts worked between 8am-4.30pm and 10.30am-7pm Monday - Friday.
The department handles a large variety of calls, ranging from taking debit card payments to assisting customers with more severe financial difficulties.
Competitive salary with an annual bonus and full benefits.
Responsibilities
* Review accounts that are behind on their payments to determine appropriate action
* Contact customers to agree satisfactory payment arrangements
* Answer customer enquiries
* Discuss options available to customers who are facing pending court action or eviction dates in order to come to mutually acceptable arrangements which prevent further litigation action
* Adhere to appropriate timescales and regulatory requirements to ensure rehabilitation of customer accounts
* Achieve monthly standards for quality and productivity
* Follow company and TCF guidelines at all times
Skills & Experience
* Experience in a similar collections role
* Previous experience in regulated financial services
* Excellent verbal and written communication skills
* Ability to prioritise and work to deadlines
* Strong telephony skills
Lending year-in, year-out for over 40 years' we've grown into one of the finance industry's best-kept secrets. We play our part to turn challenges into opportunities that make our customers' financial ambitions accessible. We understand that for our business to grow, our people must grow.
A shift rotation is operated with a mixture of early and late shifts worked between 8am-4.30pm and 10.30am-7pm Monday - Friday.
The department handles a large variety of calls, ranging from taking debit card payments to assisting customers with more severe financial difficulties.
Competitive salary with an annual bonus and full benefits.
Responsibilities
* Review accounts that are behind on their payments to determine appropriate action
* Contact customers to agree satisfactory payment arrangements
* Answer customer enquiries
* Discuss options available to customers who are facing pending court action or eviction dates in order to come to mutually acceptable arrangements which prevent further litigation action
* Adhere to appropriate timescales and regulatory requirements to ensure rehabilitation of customer accounts
* Achieve monthly standards for quality and productivity
* Follow company and TCF guidelines at all times
Skills & Experience
* Experience in a similar collections role
* Previous experience in regulated financial services
* Excellent verbal and written communication skills
* Ability to prioritise and work to deadlines
* Strong telephony skills