2nd Line Desktop Engineer THTD82591
Trafford Housing Trust (THT) is an independent Housing Association (HA) providing around 9,000 quality, affordable, homes within the Trafford area of Manchester. We are a “profit-for-purpose” organisation, striving for a society transformed, free from poverty, inequality and injustice. As well as being a landlord we also do a few other things such as: build properties under our subsidiary business call Laurus Homes, we run community centres, sheltered schemes and even have a social enterprise business called Cleanstart.
People are at the very heart of what we do and delivering excellent service is important to us. We believe that by having meaningful engagement, listening to our customers and understanding what really matters to them, will help us continually improve and develop the services we deliver and the homes we provide and maintain.
We are currently in discussions with L&Q (London and Quadrant Housing Association, HA) who are one of the largest HA’s in the country with circa 90,000 homes. We feel this is a great opportunity for THT who will become the north west gateway for growth.
This is an exciting time for ICT to grow in the region and be part of something great. The ICT Service Desk is based in Sale and consists of two 1st line staff offering triage services, fix on first contact and IMAC services. The team is growing, and we are now looking for two 2nd Line Desktop Engineers to compliment this team.
Seen as the ‘go to’ person, you will resolve issues and problems specifically around desktop environments; working as part of a team to fulfil call requests and resolving issues in a timely manner based on prioritises. You will apply your technical skills and knowledge and provide a hands on service in order to deliver ICT to the workforce – this may include remote buildings, home environments and in the main office.
So, if you have expert technical support knowledge around Microsoft Windows, Office and Cloud 365 as well as enthusiasm and excitement for everything IT, then we want to hear from you!
It is essential that you have strong interpersonal and communication skills to effectively communicate with staff at all levels. You’ll have excellent diagnostic capability, good process of elimination and experience of root cause diagnostics. A highly skilled Desktop Engineer, you will also have extensive skills in and around diagnosing and fixing issues associated with basic networking such as; TCP/IP and IP, DNS, DHCP and general PC/laptop network connectivity including WIFI, cabling and network infrastructure along with the internals of a PC/laptop and what makes it perform well.
Use of your own car is a must, as is the ability to take part in the Service Desk on-call rota.
Closing Date: 20th June 2019
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.