Accounts & Billing Application Support Analyst

11155 - Accounts & Billing Application Support Analyst Job Spec

Location: Northamptonshire

Summary

Working exclusively with Paul Mitchell Associates, our Client, an established & highly successful company based in Northamptonshire, is seeking to recruit an experienced Accounts & Billing Application Support Analyst on a full-time permanent basis to join their growing team.

The successful candidate will be responsible providing Client support and delivering an exceptional level of customer service for a significant number of highly respected organisations across the UK. Working with an existing team of analysts, you would be working to deliver application support to new & existing Clients with an emphasis on finance. Accordingly, a background in finance / accountancy is essential and you will need to demonstrate a passion for delivering an excellent Client experience with a desire to learn.

The company is based in Northamptonshire… however, the role would be largely working from home with occasional visits to Head Office and Clients. This is a newly created position representing an excellent opportunity for the right candidate to make their mark.

Responsibilities

• Provide all-round financial application support for Clients using the Company's systems,
• Managing & monitoring Client requests, ensuring all are kept up to date throughout,
• Dealing with 'How To' queries & functional issues right through to complex problems,
• Recognising & identifying repetitive issues (trends, bugs, escalation etc) for further investigation & resolution,
• Carry out troubleshooting, diagnosis & support Clients throughout / resolve requests or triage to relevant teams or 3rd party suppliers,
• Updating Support Forums,
• Providing adhoc training for Clients,
• Training new & existing team members,
• Maintaining and creating documentation.

Reporting to: Head of Service & Operations

Requirements

• ESSENTIAL:
• Previous accountancy experience (circa 5 years +), terminology & finance,
• Proof of exceptional customer service experience working in a Service Desk / Helpdesk / Support environment,
• Ability to diagnose, investigate & resolve issues / appreciation of incident management,
• Be self-motivated with the desire to learn, assertive & possess initiative,
• Be proactive in learning the software and finance solutions offered,
• Be highly organised managing multiple workloads & capable of working to deadlines,
• Systems: broad knowledge of accounting packages & cloud-based systems.

PREFERRED:

• Qualified accountant, part-qualified accountant or proven QBE,
• Experience of application support
• Experience working within finance in the education sector,
• Possess excellent communication skills… speaking to Clients and to those in Financial / Accountancy roles (i. Bursar),
• Be willing & able to travel on an adhoc basis to support Clients.

Package

In return, our Client offers a superb opportunity to work within an exciting growing organisation with a relaxed yet professional working environment:

• Appointment Type: Permanent
• Salary: £30,000 - £35,000 per annum (subject to experience)
• Hours: Full-Time Mon-Fri (37 PW)
• Opportunity for flexible remote working / working from home
• Holiday 25 Days + STAT (rising to max. 30 Days + STAT in line with service)Company Pension Scheme
• Death in Service (3x basic salary)
• Allocated time for training & professional development
• Requisite tech will be provided
• Free parking at Head Office
• Casual Dress Policy
• Cyclescheme

If you're interested & believe you're suitable for this opportunity,
please apply online or call Paul Mitchell Associates (quoting ref: 11155) on 0116 254 9404.

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