Customer Research Officer - FTC - Salary of GBP30k - GBP36k

Recruiter
Bond Williams
Location
Poole
Salary
30000.00 - 36000.00 GBP Annual
Posted
17 May 2019
Closes
14 Jun 2019
Sectors
Sport & Leisure
Contract Type
Permanent
Hours
Full Time


Customer Research Officer - FTC until December 2019 - Salary of GBP30,000 - GBP36,000
Our client, a leading business based in Poole are currently looking to recruit a Customer Research Officer to join their team on a Fixed Term Contract until December 2019. You will manage, undertake and provide quality assured, accurate and effective social and market research and measurement projects.
Duties:

  • Discuss, negotiate, scope and agree a range of quantitative measurement and research briefs to understand and monitor the customer and supporter experience.
  • Manage, design, undertake, analyse and insight, meeting the requirements of clients, service standards and timescales agreed, and ensuring on-going client satisfaction.
  • Manage, develop and deliver customer, staff and volunteer surveys, customer panels and focus groups, working effectively with research agencies and participants.
  • Tender, commission and project manage any measurement and research projects conducted by external agencies.
  • Develop and maintain standard operating procedures for customer measurement and research.
  • Effectively build and manage successful relationships with current and potential measurement and research clients and stakeholders.


Experience Required:

  • Good working knowledge and experience of using Microsoft Excel.
  • Proven knowledge of and experience in customer management across multiple teams and touchpoints, conducting multiple quantitative and qualitative research projects.
  • Experience of managing multiple projects for multiple clients / stakeholders.
  • Good written and verbal communication skills.


If you are interested in the Customer Research Office role or would like more information, please submit a copy of your CV.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

More searches like this