VIP Account Manager

GBP30k - GBP33k per annum + 10% Bonus (Performance Rel.)
17 May 2019
14 Jun 2019
Contract Type
Full Time

A busy and exciting games studio seeks an Account Manager to join their hardworking and ambitious team in their new central London office.


Core Duties will include:

  • Managing a client base of high value players
  • Working closely with the Operations team to measure player retention
  • Working closely with the BA team to create reports to monitor player behaviour & act accordingly
  • Working closely with the Marketing Design Team & Operations Team to develop bespoke promotions
  • Promoting games and upselling promotions
  • Calculating VIP Bonuses
  • Maintaining a competent knowledge of our products and being brand ambassadors to our players

The person:

  • Bright, positive, organised, trustworthy, reliable, flexible, great attention to detail, enjoys multitasking, focused on results, confident, excellent verbal and written communication, enjoys a dynamic work environment and both working with a team and independently

Knowledge, Skills and Experience


  • At least three years of experience in a customer service role
  • At least two years Account Management experience
  • Experience of handling both email and telephone enquiries/activities
  • Excellent customer handling skills.
  • Excellent oral and written communication skills
  • Good interpersonal skills
  • Good PC skills
  • Fast and accurate typing


  • Previous gaming experience
  • Knowledge of Zendesk, Front App, Asana, Trello

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