General Insurance Expert

Milton Keynes
17 May 2019
14 Jun 2019
Contract Type
Full Time


You will be required to:

  • Build professional relationships with existing and potential customers to encourage brand loyalty and improve retention opportunity.
  • Deliver exceptional service to customers through intelligent selling by matching customer needs to our relevant products and services
  • Take personal responsibility for delivering quality, sales & service targets, through focused inbound and outbound telephony campaigns.
  • Take personal accountability for each customer you interact with and ensure queries are resolved at first point of contact where possible.
  • Ensure all customer interactions and activities adhere to internal standards and external regulatory requirements.

Skills Knowledge and Experience required:

  • Proven & documented success in a background of sales & providing high levels of customer service; Knowledge of general insurance is preferable.
  • Proven ability to deal with customers over the telephone in a confident and professional manner.
  • Proven ability to handle and work through customer objections.
  • Strong negotiation and persuasion skills whilst ensuring customer empathy and understanding of customer requirements.
  • Ambition and determination to succeed whilst ensuring the customer receives an excellence of customer experience.
  • Positive, self motivated and able to work on own initiative and deal with simultaneous activities.
  • Ability to work in a team environment and share best customer practice with team colleagues to ensure the goals of the team are achieved as well as individual goals and targets.