Portfolio Manager

17 May 2019
14 Jun 2019
Contract Type
Full Time
An excellent opportunity has now arisen for a Portfolio Manager to join us in Mears Housing Management on a full time, permanent basis.

Reporting to the Area Manager, you will manage a temporary accommodation portfolio comprising of a variety of contracted housing management services through MHM's registered providers.

You will be responsible for tenancy management, tenancy sustainment, income management, welfare benefits advice, ensuring properties are in good condition and health and safety risks are identified and corrected. Furthermore, you may be responsible for managing local cleaning/caretaking services. This role will be a mobile based positon covering varied locations across North and East London.

Mears Housing Management is a fast-growing business within the Group and currently manages over 10,500 units across the UK. With staff of all ages and walks of life, a job with Mears has a rewarding impact on the lives of others and your own life. With offices across the UK, a job at Mears could be just around the corner.


* Main point of contact for all face to face interactions with tenants, landlords and local authorities by carrying out regular property visits and ensuring all parties are keeping to their terms of their contractual agreements

* Carry out viewings and sign up new tenants and ensure they are aware of the terms & condition of the tenancy and assisting with housing benefit applications, show tenants how to use the equipment within the property

* Carry out checkouts of properties and compile specification of works required in order to re let, ensuring the property meet the contractual & legal standards prior re letting

* To liaise with the Income Collection team to ensure that rental income is maximised, sign posting tenants to welfare and benefits services and or issuing warning or notices regarding non payment

* Identify repairs required to property to ensure property meet contractual standards and make decision on responsibility to repair

* To manage tenancy breaches (eg noise nuisance) and anti-social behaviour to include gathering and analysing evidence, reporting, preparation and service of appropriate statutory notices and attending court to present evidence and attending evictions when necessary

* To identify clients that require additional support and signpost/arrange support as appropriate. Liaising with support providers and other statutory agencies to assist clients in maintaining their tenancies.

* Collection of data from property visits and updating IT systems to ensure they are accurate and up to date

In order to be successful in this role, you will have previous experience of managing residential property portfolios, coupled with experience of delivering high quality customer services. Wear a particularly keen to meet candidates with experience in AST - tenancy assessments.

With proven delivery of innovative solutions, you will have experience of meeting KPI targets and will be able to service several clients with different needs. Excellent interpersonal and communication skills will be required for this position and you should be motivated, able to use your own initiative and have the ability to stay calm under pressure. In addition, exceptional organisational and time management skills are important and you will have strong IT skills (Word, Excel and on-line systems).

Due to the nature of the role, candidates should be willing to undertake a Disclosure Barring Service (DBS) check and will have a clean full driving licence.

The Benefits of joining Mears Group We offer a friendly and flexible working environment, excellent training and development opportunities and 25 days holiday entitlement along with bank holidays. Mears offer a company pension, life insurance and share scheme along with other fun benefits!Mears is also committed to a policy of equality and diversity, and positively welcomes applications from all sections of the community, please submit your application below and our recruitment team will be in contact