Business Analyst

HM Revenue & Customs
16 May 2019
13 Jun 2019
Contract Type
Full Time

We are big. HMRC run the biggest digital operation in Government and is behind tax and benefits services for 45 million individual and 4.9 million business customers. We are accountable for all the Development, testing, implementation and live running of services which support some of the critical business processes within HMRC.

We transform. We are undergoing a major transformation programme, which includes a major investment in digitisation. This means customers can do more for themselves online, in real time, on computers, tablets and smartphones.

We are Strong. We are building a team of outstanding people who will create and run these new and improved technology services.

We are Agile. We are moving towards using modern technology and agile development methods to deliver IT changes.

Our team provision and support Application Development, Service Management and Operations for almost 200 systems and technologies that support:

  • Processing and collection of NI/PAYE and SA tax data and money.
  • Collection and recording of business taxes.
  • Correct and accurate payment of benefits.
  • Identification, collection and management of debt and banking.

    CSG is accountable for all the development, testing, implementation and live running of all the services. These services support some of the critical business processes within HMRC. We will be transforming our systems and services to support HMRC Digital Agenda providing more opportunities for improved customer journeys and internal users to work with appropriate technologies. The transformation will enable a key HMRC driver to improve achievement of business objectives and targets as well as streamline processes.

    We are at the forefront of transforming our services by becoming increasingly digital, enabling customers to do more for themselves on line, in real time. But with that comes the challenges of being a big, established organisation dealing with the significant changes brought by digital technology. We are designing products and services making them as simple as possible for our customers to use. Our move to digital services and the way we use customer data, and data sent to us by other organisations, is critical.

    This role will be an exciting challenge for those looking to deliver technological change against a background of organisational transformation, working for an ambitious organisation, with the opportunity to make a difference not just to government, by delivering new ways of working, but ultimately to make a difference to our customers as well.

    If successful you will be joining the Design and Development Team. This team is accountable for the quality design of the IT requirements based upon business needs and ensuring what is delivered accurately reflects customer need. Identifying and supporting test requirements and provision of system knowledge and test assurance activity.
    IT development and live running is supported by multiple suppliers.

    About the Role:

    Our Business Analysts are inquisitive, flexible and excellent communicators able to facilitate collaboration and lead effective communication with all stakeholders to support design, build and delivery to meet the user need.

    Comfortable with constructive challenge acting as a critical friend to achieve solutions which are fit for purpose

    A self-starter with creative and innovative thinking who can support the Design and Development Team through professionalism and capability.

    Responsibilities include:

  • Elicit and refine business requirements and translate into supplier consumable artefacts;

  • Gather, document and help verify information relating to business analysis and requirements activities;

  • Lead and support meetings/workshops with IT suppliers and other key stakeholders.

  • Ensure VFM in all aspects of the requirement delivery.

  • Provide system knowledge and functional expertise to stakeholders.

  • Identifying, documenting and mitigating risks and issues, escalating where appropriate.

  • Role Model HMRC's values, displaying professional behaviours

  • Work within different delivery methodologies including Agile/Scrum/Waterfall

  • Support the transformation of HMRC systems into the new strategic platforms.

    These posts are based in Edinburgh however some travel and overnight stays will be required.

    Desirable skills:

  • Ability to produce quality requirements documents;

  • Ability to construct process models, interpret and construct data models;

  • Has awareness and understanding of Business Process Improvements and its benefits;

  • Experience supporting IT Transformation;

  • Experience of planning or implementing change;

  • Experience of working with or alongside stakeholders to optimise Government IT services;

  • Have an understanding of the government's digital transformation agenda;

    Must be willing to undertake career path appropriate qualifications.

    Person specification


    We are looking for a determined, committed, flexible individual with the following skills:

  • Possess excellent Analytical skills;

  • Experience managing external and internal stakeholders;

  • Be flexible and adaptable, able to work at pace;

  • Be an excellent communicator, both in person and in writing;

  • Be able to collaborate across teams and departmental boundaries;

  • Proven experience in an IT environment or relevant transferable skills;



    Civil Service pension schemes may be available for successful candidates.


    If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department's Daily Travel Assistance guidance.

    Things you need to know


    Successful candidates must pass basic security checks .

    Nationality statement

    Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules .

    If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

    Selection process details

    Applications will be sifted based on CV and Personal Statement. Your personal statement should clearly align to the essential skills listed in the advert.
    Your personal statement should be no more than 500 words, we are aware there is standardised wording on CS Jobs confirming 1200 but please maintain the 500 word limit.

    At interview we will focus on your suitability for the role aligned to the essential criteria. There will also be a requirement to deliver a presentation however successful sift candidates will be advised of the topic in advance of the interview.
    Feedback will only be provided if you attend an interview or assessment.

    Nationality requirements

    Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here .


    Candidates in their probationary period are eligible to apply for vacancies within this department.

    Working for the Civil Service

    The Civil Service Code sets out the standards of behaviour expected of civil servants.

    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

    The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

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