Reception Supervisor

17 May 2019
14 Jun 2019
Contract Type
Full Time
Our Client who is located in a stunning setting in Surrey is looking for a Reception Supervisor. The 144-bedroom hotel is set in 10 acres of magnificent gardens & parkland overlooking a beautiful lake.
You will have overall responsibility for supervising a shift and the Front Office Department Operation
Role and Responsibility;
• Assumes responsibility for all team members and ensuring they operate to stated standards
• Provides guidance and direction and is first port of call to subordinates
• Provides information to managers, peers, subordinates and other departments
• Functions as a technical department resource and provides departmental induction and training to new starts
Skills and Requirements
• Be fully conversant with Opera PMS and Microsoft Office
• Be able to lead and direct a multicultural team
• Be able to demonstrate best practice to subordinates and lead by example
• Train and Coach team members on the job
• Demonstrate a full knowledge of The Front Office SOP
• Have ability to communicate with managers and directors and be able to report on business levels for the given shift
• Demonstrate ability to negotiate, persuade and deal with customer complaints
• Demonstrate efficient decision making when selling room stock
Apply today for an amazing opportunity