Band 5 Complaints Officer - Basildon, Essex

Recruiter
Pertemps Medical Professionals
Location
Basildon
Salary
,
Posted
17 May 2019
Closes
14 Jun 2019
Sectors
Human Resources
Contract Type
Permanent
Hours
Full Time
Are you a Band 5 Complaints Officer looking for a Full Time position based in Basildon, Essex ? We are currently looking for a temporary worker with at least 2 years of relevant experience. We are looking for someone to start ASAP and this vacancy is on going at this stage. This position is to Start ASAP - 3 months Tuesday-Friday 28hours per week.

Aim of the role:

The post holder will be expected to support their team, department and organisation to achieve the Trust's Values in their day to day work. These are the 5P's:
  • Putting people first
  • Prioritising quality
  • Being progressive, innovative and continually improve
  • Being professional and honest
  • Promoting what is possible - independence, opportunity and choice
The post holder will achieve this by

The Complaints Officer will have a clear understanding of Local Authority Social Services and National Health Services NHS Regulations 2009, NHS complaints handling processes and freedom of information requirements as laid down in national guidance and will support processes to ensure targets are met through:
  • Supporting the processing of complaints in line with regulatory requirements
  • Supporting the processing of requests under the Freedom of Information Act to ensure compliance
  • Supporting the maintenance of relevant databases
  • Providing complaints training across the organisation as required
  • Supporting the processing of compliments and informal concerns data
  • Providing data for management reports with agreed timescales
The post holder will achieve this by providing effective front of house service and administrative support to the locality/department. This will involve dealing with general queries from the public.

The post holder will consistently deliver a "client-focused" service which promotes good customer service and effective working relationships.

Pertemps Medical Professionals are one of the Leading Providers to the NHS and Private Sector we are on the National Framework for (LPP, CCS and HTE), and First Tier Supplier to BMI, Ramsay, Virgin Care.

We offer a first class and friendly service and have a dedicated team available to assist you with your individual needs.

We provide the following Benefits:
  • GBP100 Loyalty Bonus once you have worked 12 WEEKS. (New applicants only.)
  • Training and Support
  • Refer a friend Scheme - GBP150
  • Fast Track Registration
  • Weekly pay - 2 payrolls a week
  • 24 hour service
  • First class service
If you meet the above criteria and would like to apply please contact either Garry or George on the AHP Team.

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