Universal Support Worker

Nottingham, Nottinghamshire
£18,870 p.a. (full-time – 37 hours per week)
17 May 2019
03 Jun 2019
Contract Type
Full Time

Universal Support Worker

(Universal Support - Help to Claim Team)

Fixed term to 31 March 2020

Up to 37 hours per week (variable)

£18,870 p.a. (full-time – 37 hours per week)

Location: Based in Nottingham city and working across Nottingham City, Gedling Borough and Rushcliffe Borough

We are looking for people to join our new Universal Support Help to Claim team.  The team will provide an effective and efficient support service for first time Universal Credit claimants.  The service includes the provision of advice, information and digital support via face-to-face, telephone and digital channels, aimed at helping claimants through to the first payment of Universal Credit. 

We need people proficient in IT with effective communication skills.  Knowledge and experience of welfare benefits advice is desirable.

The Help to Claim service will operate Monday to Friday, 8am-6pm.  Successful applicants will work up to 37 hours per week.

Application packs can be downloaded from our website www.citizensadvicenottingham.org.uk

Closing Date for applications: Monday 3 June 2019

Interview Dates: Monday 10 and Tuesday 11 June 2019

Anticipated start date: As soon as possible