Customer Service Representative – Award-Winning Business 

Domu Brands Limited
Manchester, Greater Manchester
17 May 2019
14 Jun 2019
Contract Type
Full Time

Customer Service Representative – Award-Winning Business  
Manchester, Greater Manchester  

Want to take on a fast-moving role where you’ll act as the voice of an innovative business? Looking to join a dedicated team that goes the extra mile and has lots of fun along the way? If so, we would love to hear from you.  

With a global network spanning Europe and the US, Domu Brands is an online retailer specialising in kitchen and homeware. We are now looking for a Customer Service Representative to join our team.  

You’ll become a key part of a dynamic business that will support you to grow, both personally and professionally. You’ll be working in an open, fast-paced environment, so you’ll never get bored!  

What’s more, we are perfectly placed in Manchester city centre, so you’ll have access to great transport links (making for an easier commute) as well as all of the fantastic amenities that come with a thriving city.  

As a Customer Service Representative, you’ll be responsible for providing an outstanding service to customers.  

Joining a tight-knit Customer Service Department based in the Manchester office, you’ll help support the off-shore Customer Service team based in Manila, Philippines.  

In this exciting role you’ll be involved in the training and development of the overseas agents through mentoring, evaluation of calls and emails as well as working to develop new processes and material to meet the company’s high standards.  

You’ll be working closely with all departments to identify opportunities and provide resolution for the improvement of the customer journey.  

Additionally, your day-to-day will involve:  

- Understanding customers’ needs and requirements and trying to exceed these wherever possible  
- Responding to a range of telephone and email queries; including orders, technical product support, account and payment enquiries, cancellations, resolutions and more  
- Helping to resolve customers’ product or service related issues  
- Assisting with the placement of orders, refunds or exchanges  
- Liaising with courier companies to track customers’ deliveries and collections  

Think you’d fit in with this passionate team? To be considered, you’ll need:  

- Experience in a customer service environment  
- Knowledge of MS Office, including Word, Excel, PowerPoint and Outlook and the ability to understand further programmes  
- Excellent communication and presentation skills  
- A positive 'can do' attitude  
- The willingness to learn and perform operational tasks in order to gain the knowledge required to train others in the role  
- To be highly-organised and focused  

Personable and enthusiastic, as a Customer Service Representative, you’ll be a confident communicator who is able to remain calm and flexible in continuously changing situations.  

To apply for the role of Customer Service Representative, please apply via the button shown.  

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.