Reservations Supervisor

We are currently looking for an enthusiastic, engaging and committed Reservations Supervisor to join our team. This position will require you to maximise room bookings by delivering a pleasant and efficient service. The Milestone Hotel and Residences, part of the Red Carnation Hotel Collection, is a beautiful five star hotel located opposite Kensington Palace Gardens and close to The Royal Albert Hall. Part of Leading Hotels of the World, this property has 44 individually designed bedrooms, 12 luxury suites and 6 long-stay apartments, a classic lounge area for Afternoon Tea, Cheneston's Restaurant (2 Rosettes) and unique Stables Bar. The hotel is renowned for delivering exceptional and attentive guest service.Key responsibilities of the Reservations Supervisor will:• To receive and ensure that all reservations, group and conference enquiries are accurately processed within 24 hours• Assisting the Reservations Manager with the aim of ensuring the highest level of customer service• Complete a daily pick up report• Manage availability and restrict room types / rate types where necessary• Be aware of mystery shopper standards and ensure training in the department are as per standardsThe Red Carnation Hotel Collection Benefits:• A competitive salary• Professional, award winning training and development opportunities to give you a career path • 28 paid holidays per year, including bank holidays (this increases annually up to a maximum of 33 days)• Hotel based incentive schemes• Discounted accommodation rates with Red Carnation Hotel Collection & The Travel Corporation globally• Staff Appreciation Annual Party and other Employee Recognition Events• Voluntary benefits including Season ticket loan, free English lessons, Employee Assistance Programme and salary exchange schemes such as cycle-to work scheme• Free meals on duty• Complimentary dry cleaning of business attireThe Red Carnation Hotel Collection is a family owned hotel business renowned for providing the perfect opportunity to those who are looking for an exciting career, family feel and job security within the hospitality industry. We truly recognise that only through our people can we provide service to our guests, which is personal, memorable, imaginative and friendly. If this sounds like the Reservations Supervisor role for you, then please apply today!The Red Carnation Hotel Collection provides an opportunity for long-term career prospects and has been recognised with a Gold Standard Award Investors in People - the first hospitality company to gain this award on a worldwide basis and retain it for ten years. We were also the first hotel collection to be awarded a Princess Royal Training Award. As a result we can confidently promise you will reach your full career potential! The ideal candidate for the Reservations Supervisor position should:• Have a sales driven attitude, striving to meet departmental targets • Be enthusiastic in delivering outstanding levels of guest service • Be able to work under pressure and have strong organisational skills• Display a positive, polite and professional attitude at all times • Have excellent communication skills, both verbal and written