Customer Care & Service Advisor

Customer Care & Service Advisor

We are an established Caravan and Motorhome Dealer in the Derby area recruiting for an experienced, professional Customer Care / Service Advisor to join our busy Caravan & Motorhome service centre. This is an integral part of our team and reports to the Customer Care Manager.

The Role:

 To provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner. Liaising with customers on a face to face basis and over the telephone. Booking vehicles in for service or repair and dealing with associated paperwork.

Responsibilities include:

• Responding positively to customer telephone enquires relating to service and repairs
• Answer customers questions regarding service requirements, warranty issues and repairs
• Create service bookings, ensure that service bookings are managed efficiently
• Create Job Cards and Service Packs
• Liaising with Customer Care Manager to ensure workshop loading suits diary bookings
• Liaising with Parts & Warranty Departments to track progress of claims and parts
• Establish customers’ requirements during reception booking in process
• Tracking vehicles through workshop
• Liaising with third part contractors for body repairs and valeting
• Ensure that vehicles are completed on time agreed or customer advised of any delays
• Advise on any additional work required
• Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis. Maintaining an accurate filing system for ease of retrieval
• Producing invoices for completed work and explain content to customers during collection process
• Processing payments for service and repairs

What we’re looking for:

• Experience beneficial
• Can handle conflicting demands
• Excellent communication skills
• Team Player
• Systematic and organised
• Computer literate including Microsoft office
• Strong customer service skills and outlook
• Positive and friendly manner
• Flexible approach to working
• A full and valid UK driving licence

Other Details:

You will be required to work Monday to Friday from 9am – 5pm and two Saturday mornings on a rota basis in return we offer:

• Competitive basic salary
• 20 days holiday + Bank Holidays
• Full training will be provided
• Manufactures training as appropriate

Interested?

Please send your current CV and covering letter by click apply