Customer Care & Service Advisor

Derby, Derbyshire
13 May 2019
09 Jun 2019
Contract Type
Full Time

Customer Care & Service Advisor

We are an established Caravan and Motorhome Dealer in the Derby area recruiting for an experienced, professional Customer Care / Service Advisor to join our busy Caravan & Motorhome service centre. This is an integral part of our team and reports to the Customer Care Manager.

The Role:

 To provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner. Liaising with customers on a face to face basis and over the telephone. Booking vehicles in for service or repair and dealing with associated paperwork.

Responsibilities include:

  • Responding positively to customer telephone enquires relating to service and repairs
  • Answer customers questions regarding service requirements, warranty issues and repairs
  • Create service bookings, ensure that service bookings are managed efficiently
  • Create Job Cards and Service Packs
  • Liaising with Customer Care Manager to ensure workshop loading suits diary bookings
  • Liaising with Parts & Warranty Departments to track progress of claims and parts
  • Establish customers’ requirements during reception booking in process
  • Tracking vehicles through workshop
  • Liaising with third part contractors for body repairs and valeting
  • Ensure that vehicles are completed on time agreed or customer advised of any delays
  • Advise on any additional work required
  • Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis. Maintaining an accurate filing system for ease of retrieval
  • Producing invoices for completed work and explain content to customers during collection process
  • Processing payments for service and repairs

What we’re looking for:

  • Experience beneficial
  • Can handle conflicting demands
  • Excellent communication skills
  • Team Player
  • Systematic and organised
  • Computer literate including Microsoft office
  • Strong customer service skills and outlook
  • Positive and friendly manner
  • Flexible approach to working
  • A full and valid UK driving licence

Other Details:

You will be required to work Monday to Friday from 9am – 5pm and two Saturday mornings on a rota basis in return we offer:

  • Competitive basic salary
  • 20 days holiday + Bank Holidays
  • Full training will be provided
  • Manufactures training as appropriate


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