Payroll Team Leader

10 May 2019
07 Jun 2019
Contract Type
Full Time
Payroll Team Leader
Up to 28,000
+ company benefits
Our client, a leading organisation within the technology and consultancy sector is currently seeking a Payroll Team Leader to join their dynamic team on a full time, permanent basis in Birmingham. You would act as the subject matter expert and Manager of a small team of Payroll Administrators.
Duties & Responsibilities:
* Managing staff and escalating payroll requests & inquiries requiring a significant level of subject matter expertise
* Working as the first point of contact in the delivery centre
* Handling and tracking incoming calls, emails etc
* Managing the escalation process, acting as the 1st escalation level for Tier 1 agent in a Comprehensive Services delivery
* Categorising queries, requests and issues
* Responding to information or enquiry requests requiring specific levels of expertise
* Analysing and solving client questions and problems
* Producing and supplying regular, on-demand payroll reports
Skills & Experience:
* Previous Payroll experience essential
* Payroll relevant qualification desirable
* Experience of team leading or acting as a Senior member of a Payroll team ideal
* Previous experience in an outsourced or commercial service delivery environment ideal
* Previous experience of team objective setting
* Customer care experience
* Strong analytical and communication skills
* Results and detail orientated
* Ability to work under pressure
This is an exciting opportunity to join an interactive and dynamic team within a market leading, organisation working Monday-Friday. Our client offers competitive benefits, modern and open plan working environments and structured training to support personal development. If you feel this could the right opportunity for you apply directly, alternatively for more information call us

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