Bank Lottery Collections Agent

£8.21 per hour
11 May 2019
07 Jun 2019
Contract Type
Full Time

Bank Lottery Collections Agent 

Covering areas around Scunthorpe and North Lincolnshire 

£8.21 per hour plus mileage 


Dove House Hospice supports patients with life limiting illnesses to live every moment. It is our vision to provide a sustainable, comfortable and caring environment in which to offer exceptional, specialist palliative care to patients, carers and their families.  All roles throughout our organisation contribute to making this vision a reality for those living in Hull and the East Riding of Yorkshire who rely on us to provide the care that is right for them, in the place of their choice. 


To maximise lottery activities on behalf of Dove House Hospice and our beneficiary charities in support of their income generation objectives, ensuring players and our affiliate charities are at the heart of our daily working.

This is a unique opportunity to join us around winning vibrant organisation and to help make a real difference to your community 


Be part of the Collections team providing an effective and efficient collection service to Lottery players supporting Lindsey Lodge Hospice on an as and when required basis (rounds may also include areas outside of North Lincs) ensuring work is carried out in accordance with organisational and Lottery policies and procedures and meets the requirements of external regulatory bodies.

Be proactive in the promotion, marketing and sale of Lottery activities to Lottery players on rounds allocated.

Act as an effective ambassador on behalf of Lindsey Lodge Hospice and Your Charity Lottery taking care to enhance each organisation’s reputation, promote both lottery and each organisation’s key messages in keeping with the charities marketing strategy.

Be an active member of the Lottery team contributing ideas, providing feedback (particularly on the collection service, best practice) and supporting other team members.


This position is responsible in the main for the effective customer service and collection of Lottery Member Subscriptions and the promotion of Lottery activities according to specific targets.Acting as an ambassador for Lindsey Lodge Hospice and Your Charity Lottery at all times, the Lottery Collection Service will be carried out within the fundraising boundaries of Lindsey Lodge Hospice and other partner charities/groups of Your Charity Lottery on occasion.

  • Be responsible for the collection, reconciliation, and banking of Lottery subscriptions as allocated by the Lead Collector to set efficiency targets, ensuring all paperwork is clear, accurate and completed by the deadlines given.  Rounds may include areas outside of the East Riding.
  • Ensure the Supporter Care team are informed of any changes to a member’s records. Ensure new members allocated to rounds to which you have been asked to cover are contacted in accordance with the new members procedure and new members forms are handed back to the Supporter Care team with the relevant details completed.
  • Collect subscriptions from various non payers as instructed by the Supporter Care Officer.
  • Collect rounds at short notice providing cover for sickness/holidays in accordance with note 1 above.
  • Be aware of opportunities and be pro-active in converting cash members to other methods of payment.
  • Ensure the Supporter Care team is kept informed of any problems/issues relating to collections and/or members at the earliest possible opportunity.

Promotion and sale of Lottery Activities

  • Report to the Supporter Care team any opportunities for sale of scratch cards through voluntary outlets within the areas you have been allocated.
  • Be pro-active in the sale of lottery products to members as requested by the Head of Fundraising or his/her deputy.
  • Assist the Head of Fundraising with the marketing of Lottery activities to supporters.


  • When requested by the Supporter Care Officer, be proactive in the sale of income generation products to members on rounds working to maximise income potential.


  • Be an active member of the Lottery and Income Generation teams contributing ideas and participating, when required, in other lottery/income generation promotions/activities. Whilst fulfilling these tasks it is required at all times to act in the best interests of Dove House and its Lottery partners, taking care to portray and enhance the reputation of a ‘Caring Organisation’ and we continue to meet social responsibility requirements in accordance with the Gambling Act. Be aware of personal responsibilities as defined in the Health & Safety at Work Act and COSHH Regulations.
  • Be aware of personal responsibilities as defined in the Gambling Act 2005 ensuring the organisation continues to adhere to Gambling Commission regulations and codes of conduct.
  • Undertake any other duties as reasonably requested by the Head of Fundraising, Supporter Care Officer or their deputy.
  • Required to attend mandatory training.

NB        This job description may be amended in consultation with the post holder in the light of on-going, changing Organisational needs.


  • Develop your own knowledge and practice and reflect on and evaluate your own values, priorities, interests and effectiveness. Monitor your own work practices.
  • All DHH staff and volunteers are encouraged to contribute to identifying and meeting their own job-related development needs. This will be achieved through a variety of processes including regular 1-2-1’s with Line Managers or senior colleagues, annual appraisal and development reviews.
  • All employees are subject to an annual appraisal and to maximise the benefit from this process the employee must engage fully in the review and agree with their Line Manager organisational, team and personal objectives.

Each employee must co-operate and attend all appropriate mandatory and statutory training as required by the organisation and /or their professional bodies.


  • Act as an ambassador for the charity, encouraging others to do the same.
  • At the heart of our strategic vision, our ‘One Team’ approach aims to support creative and flexible responses from every member of our workforce to benefit each and every person using our services, from clinical care, retail, fundraising, education and the support services. There is an expectation for everyone to support colleagues beyond their own team and to always live in accordance with our values.
  • Be part of promoting a culture of privacy across the organisation. Ensure the maintenance of confidentiality in respect of staff, volunteer and client records and all privileged information relating to the services of the Charity, its patients, staff and volunteers and particularly of the area for which directly responsible.
  • Comply with all Dove House Hospice policies and procedures.
  • Undertake any other duties which may be reasonably required. 


All employees have a duty of care towards themselves and others in relation to the Health and Safety at Work Act 1974. As such your duties will include:

  • Making yourself familiar with our health and safety policy.
  • To abide by the above mentioned general health and safety rules, procedures and responsibilities at all times.
  • No action is to be taken by you which could threaten the health and safety of yourself, other employees or other persons.
  • At all times to report any unsafe conditions, or acts.

To undertake any training as required by the organisation that may help you achieve the above responsibilities.

For further information and to download an application pack, click apply below. 

Registered Charity Number: 509551

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