Doctors Account Coordinator

22400.00 - 29200.00 GBP Annual
10 May 2019
07 Jun 2019
Contract Type
Full Time
Doctors Account Coordinator

Based at: Salford Royal NHS Foundation Trust

Band 5 - GBP22,400 - GBP29,200 per annum

Hours: 37.5 hours per week

NHS Professionals is currently owned by the Department of Health and is the leading provider of managed flexible workforce services to the NHS. Simply, we provide more than 100,000 healthcare professionals including; nurses, doctors, midwives, allied health professionals and administrative staff to work via our bank at NHS client Trusts across the UK.

We are at the forefront of developments in the temporary staffing market and due to recent substantial contract awards NHS Professionals are seeking dynamic and experience account management / customer service professionals to join and complement our Client Relationship Management Teams who are dedicated to service delivery at the very front line of our business.

As individuals, you will have strong credibility, be personally resilient, articulate, focused, dedicated and flexible to meet the needs of the business. Strong negotiating and client relationship skills are essential. Flexibility and ability to travel is a must for this role in addition to having a full UK driving license and your own car.

Reporting to the Client Relationship Manager you will act as the initial point of contact for our Doctors' Direct service, leading our local on-site efforts to grow our bank and reduce costs to the NHS. You will provide key account management and troubleshoot local issues between clients and NHS Professionals. Using your initiative to provide effective liaison and relationship building across a range of operational, recruitment, quality and complaints management processes to deliver a client focused service.

Key Tasks of the role:

* Responsible for creating, building and maintaining relationships with stakeholder trust(s) and internal NHS Professionals departments to ensure service issues are identified and resolutions implemented.

* Support the recruitment and induction of Doctors and delivering and presenting at training centres as required

* Demonstrate the value that NHS Professionals brings to our clients

* Identify client issues and problems relating to service delivery and facilitate timely and effective resolutions.

If you are a highly motivated individual with the ability and confidence to build relationships at all levels within a fast-moving environment then we want to hear from you.

We offer very competitive terms and conditions which includes an attractive basic salary offering progression for exceptional performers, access to a stakeholder pension scheme, 27 days annual leave per year plus public holidays. In addition, other benefits offered include health and well-being support, access to a discount scheme and an employee recognition scheme.

Please note: in 2010 NHS Professionals moved to Limited Company and therefore Agenda for Change terms and conditions are not applicable to this role.

We reserve the right to close this vacancy early if sufficient applications are received. We will not contact unsuccessful applicants, therefore, if you do not hear from us within 14 days of the vacancy closing, your application has been unsuccessful

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions

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