Duty Manager

Location
Penzance
Salary
£25k per year
Posted
10 May 2019
Closes
07 Jun 2019
Ref
PARL1731
Contact
Penny Adams
Contract Type
Permanent
Hours
Full Time

WE ARE LOOKING FOR A DUTY MANAGER IN WEST CORNWALL!!

Award winning hotel operation situated overlooking the bay in West Cornwall are seeking a duty manager to join their team.

We are looking for an individual to work flexibly across all operational departments, caring for guests in the broadest way possible.

Leading by example at all times, the Duty Manager will support, encourage and empower team members to deliver the very highest standards of guest service working closely with the General Manager.

Primary Responsibilities:

  • Playing an active role in the operations management of the business at all times

  • Ensuring 5-star service is delivered without fail

  • Monitoring and acting on guest feedback, handling complaints and where possible intercepting problems before they become a complaint

  • Ensuring team members are performing their role, providing assistance when required

  • Planning well for all aspects of the business and being fully aware of forthcoming business

Our ideal candidate will have:

  • The ability to engage with staff and guests alike

  • Previous experience in a similar role in a 4/5-star hotel

  • The ability to deliver a high level of guest care consistently

  • Attention to detail, ensuring both the hotel and staff are well presented

  • The ability to gauge and manage staff to guest ratios

  • Good communication and coordination skills to ensure events and guests needs are met

If you have a proven track record in high quality hotel/restaurant/food and beverage led operations and are seeking your next move, please send your cv in the first instance.

Offering an excellent starting salary and an unrivalled benefits package, what are you waiting for?

Apply for Duty Manager

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