Collections Manager

Recruiter
Pearson Whiffin Recruitment Ltd
Location
London
Salary
,
Posted
09 May 2019
Closes
06 Jun 2019
Contract Type
Permanent
Hours
Full Time
An exciting new position has become available for a Collections Manager to join a successful client based in North Kent.
The Collections Manager will be responsible for the overall performance of the Collections Department through managing team a Collection Advisors.
Responsibilities:
  • Managing the workload and having overall responsibility for their support and development (in conjunction with the Learning & Development team)
  • Create and foster a high performing culture, delivering a best in class customer experience in line with the companies Core Values, Policies and Processes.
  • Long-term planning, including an initiative geared toward operational
  • Regular meetings with Operations Manager around planning and performance.
  • Effective Management of direct reports.
  • Manage functions and dialler strategy.
  • Increase the effectiveness and efficiency of Customer Services, Collections and Underwriting through improvements to each function
  • Drive initiatives in the management team to contribute to long-term operational
  • Liaise with Learning and Development Manager to identify and assess training and development needs of the department.
  • To conduct 1-2-1 performance reviews, quarterly appraisals and where appropriate, implement performance improvement plans in line with the department's training policy.
  • Manage staff development, ensuring staff are effectively trained and monitored to ensure competency is maintained.
Requirements:
  • 3 years call centre management experience
  • Day to day management of department activities and workflow, manage shift patterns, deal with attendance and disciplinary issues and report on performance against KPI's and department targets
Our client is offering a competitive salary & review after probation + benefits such as bonus, health care, dental care + lots more!
Rolling shift pattern:
  • Monday to Friday - Early shift: 7.45am to 2.15pm, Late shift: 2.30pm to 9.30pm and to work 1 Saturday/Sunday in every 4 will be worked from 9.00am to 6.00pm.