Travel Assistance Advisor Night Worker

Kiwi Recruitment
West Sussex
09 May 2019
06 Jun 2019
Contract Type
Full Time
Travel Assistance Advisor (Night Worker)
Location: Chichester, West Sussex
Hours: 7 nights on 7 days off, 12-hour shifts (8pm - 8am) (Night Shift)
Twilight shifts also available
Salary: GBP18,000 per annum + Benefits + language allowance if necessary
Do you love providing a world class customer service?
Do you love building professional rapport with clients?
Would you love to help customers in a time of need?
Do you want to work for a growing reputable organisation?
My client is now recruiting for Travel Assistance Advisors within the Nights team at Chichester.
The core responsibilities of this role will be to manage a complex caseload of claims whilst ensuring that the claims are managed to the highest quality as a night worker.
The successful applicant will need to possess the following skills and attributes:
  • Technical Knowledge: you will be trained to understand and manage high cost and complex inpatient medical assistance claims, including organising evacuations, medical treatment and liaising with clients to provide updates
  • A proactive, can do attitude with a real focus on customer quality
  • Able to self-manage a personal portfolio of customers with the ability to prioritise and be self-motivated
  • Be proficient in both verbal, listening and written skills
  • Demonstrate excellent interpersonal and organisational skills with a flexible approach
Experience & Skills:
  • You will be able to demonstrate exceptional telephone-based customer service skills and be able to quickly build rapport with people whilst remaining professional at all times.
  • You will be self-motivated and have excellent organisational skills
  • Capable of multi-tasking using various computer software (Essential)
  • The ability to work on your own initiative whilst performing as part of a team (Essential)
  • Have a flexible approach to support the business needs
  • Knowledge of B2B activity
  • Able to demonstrate a high level of attention to detail (Essential)
  • Confident and articulate on the telephone (Essential)
Benefits and Rewards
In addition to your basic pay, as an employee you are entitled to:
  • Free on-site parking
  • Free minibus transport between set pick up points in Chichester and the site, a benefit worth over GBP900 per year.
  • Free use of on-site gymnasium - (GBP10 induction required), tennis court, pool table and table tennis, worth around GBP570 per year.
  • Local discounts - 10%* discount at the Fox & Hounds public house, 10%* discount at The Thai House, Chichester.
  • Eye care vouchers - a free eye test worth up to GBP25, plus a GBP45 voucher towards new glasses if required for VDU use.
  • Incremental Holiday - Increasing with length of service from 28 days to 38 days, including Bank Holidays.
  • Annual performance bonus dependent on company performance and achieving personal objectives.
  • Incremental salary scales for eligible roles reflecting your personal performance and progression in your role.
  • Contributory pension scheme - after 3 months' service, you are eligible to join the company pension scheme.
  • Death in Service Benefit - Membership of the Aegon pension scheme also entitles you to Death in Service benefit. This means if you should die whilst an employee, your dependants will receive four times your annual salary as a lump-sum payment. The company pays an annual insurance premium for the death in service benefit, which on average is GBP225 per scheme member.
  • Holiday Travel Insurance - After 1 years' service, you are eligible to receive free annual travel insurance
  • Staff canteen - free tea and coffee available throughout the day with free internet access points for personal use during breaks.
  • Childcare Vouchers - Paid directly from your salary, enabling you to save up to GBP933* per parent per year through reduced tax and National Insurance contributions (*amount saved depends on level of earnings, value of vouchers purchased etc.)
  • Cycle to Work Scheme - Cycles and cycling gear available tax free by monthly salary deduction.
  • Discounted Events - Organised by the Social Club, for membership of just GBP2 per month with matched contributions from the Company. For example: regular pub quizzes with food and first drink included for only GBP2 for members, GBP5 for family and friends. Members' GBP2 is refunded on the night, which means your food and drink is free!

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