Team Leader, Support Workers

Hexham, Northumberland
09 May 2019
05 Jun 2019
Contract Type
Part Time

Team Leader, Support Workers

West Northumberland Foodbank is a charity based in Hexham, providing a safety net for people in hardship throughout the area. We collect and distribute food donations and other household essentials.

And we offer support with benefits and debt problems to help people get back on their feet. ​

Last year we helped 500 households in Hexham, Haltwhistle, Prudhoe and around.​

Based at Hexham office, with regular visits to other NWFB locations.

NJC scale 20, currently £13.11 per hour.

15 hours per week, flexible, but centred around WNFB opening on Monday, Wednesday and Friday mornings.

Purpose of job

Lead and develop team of volunteers to ensure support services for Food Bank users are delivered to a high standard (especially with regard to benefits entitlement and debt relief services).

Main Duties

Lead Targeted Support Workers in delivery of agreed services.

Organise training and development of more than 30 current and new TSWs to meet annual requirements

Assist Project Manager with recruitment and retention of TSW volunteers

Influence TSWs to adopt common standards and practices maximising use of our preferred technology platforms and online information databases/support systems

Support/undertake individual benefits casework for more complex cases

Monitor TSWs case work

Monitor and report to Trustees on outcomes of support work

Undertake specific projects from time to time which may arise from WNFB funding opportunities.

Liaise with training agencies and benefits support organisations, other foodbanks and other community organisations.


Skills and Knowledge Required

Influencing and encouraging skills to get the best from volunteers - and from other service providers

Organising skills for training events, reviews of working methods etc

Monitoring skills to assess impact of activity

Good working knowledge of welfare/benefits systems and debt relief services

Excellent ability to learn and keep up to date with changes in  these systems

Communications skills to brief stakeholders at all levels in a complex area

Ability to progress individual benefits casework on own initiative

Experience Needed

Background in benefits support work, team leadership roles, and volunteer management roles all highly desirable.

Experience in volunteer environment essential.

Ethos and attitudes

Must embrace the culture of WNFB which is open, compassionate, team-spirited, welcoming and non-judgmental.


To apply please send covering letter and CV to Ms Sam Gilchrist, Project Manager.

Closing date:      23 May 2019

Interviews:          Wednesday 12 June 2019

Start date:           August 2019
Jobshare may be possible.


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