Implementation Lead

Birmingham, West Midlands / Cardiff
08 May 2019
05 Jun 2019
Contract Type
Full Time

Implementation Lead

Salary: £52,704

Contract type: Contract (Fixed term until 31/03/2020)

Location: Birmingham/Cardiff

Reference: HQ00175141

As Implementation Lead you'll be working in one of the most important functions of an exciting new programme offering support to people across the country. You'll be leading a team who look after the delivery of our service. You'll act as the vital link between the delivery, which happens at hundreds of local Citizens Advice services, and the design and improvement teams. You'll get the chance to think innovatively and creatively to help embed new ideas as the programme changes and to solve complex problems. This is a great role if you want to have a positive impact on driving delivery of an important new support service.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem. In 2017-18 we helped 2.6 million people face to face, over the phone, by email and webchat, and people visited our online advice pages 25 million times. We help with everything from money issues to problems at work, housing to consumer rights. Now we want to do even more.

Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.

Flexible working - while our teams are office based, it's fine to work from home regularly, and we welcome discussions about working part-time.

Ranked by Indeed as a top 10 non-profit employer in the UK (December 2018)

We welcome applications from Local Citizens Advice staff and are open to arranging secondments.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince's responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Closing date: 17/05/2019

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