Business Services Officer / Team Leader / Contact Centre
Job Title: Business Services Officer
Salary: £25,064 - £26,890 per annum
Based: Matlock, Derbyshire
Job Type: Full Time, Permanent - 37 hours per week
Closing Date: 26th May 2019
Call Derbyshire, The County Councils 24/7 Contact Centre, has an exciting opportunity for an experienced, enthusiastic and dynamic people manager to join the team based in Darley Dale, Matlock.
You will manage, coach and develop a multi-skilled team of people who respond to a broad range of enquiries and emergency calls from both the general public and professional services, optimising performance and delivering on agreed KPI's.
The role will promote Call Derbyshire through participation in joint working projects with partner organisations and involves regular liaison and team working with departments across the council.
You will already be an experienced Team Leader/Manager, used to working in a multi-skilled, performance driven contact centre environment and with a passion for excellent customer service.
Working patterns are on a rota basis, shared across the team, and can include some weekend cover.
The job may require unsocial hours working including weekends and Bank Holidays. Payment arrangements will be detailed in any contract offer made.
Saturday and Sunday hours will be paid at plain time where it is part of your normal working pattern unless it is between 7pm and 7am, where enhanced rates of pay apply. Enhanced pay rates are paid for Bank Holiday working.
Please click on the APPLY button to complete your application at the Company's careers page.
Candidates with the experience or relevant job titles of; Business Support, Admin, Personal Assistant, Receptionist, Secretary, Call Centre Manager, Support Manager, Team Leader, Business Admin, Office Assistant, Executive Assistant, Business Support Officer, Office Administrator, Administrator will also be considered for this role.