Branch Manager

7 days left

03 May 2019
31 May 2019
Contract Type
Full Time
To assist the Regional Manager with the legal, efficient and profitable running of the Service Centre by: supporting the sales activity in conjunction with the RM, assisting with delivering P&L, and taking responsibility for the Branch and people management in the absence of the RM whilst providing a high level of customer service at all times.

Branch Management

1. Assist the RM with the effective management of Service Level Agreements and Standard Operational Procedures.
2. Help to identify new sales leads to increase both revenue and profit in line with pre-determined budgets.
3. Protection of the existing customer base by contact directly with the customer via telephone and email.
4. Maintenance of office hours, office security and confidentiality in the absence of the RM.
5. Assist with the direct supervision of operational and fleet requirements.
6. Ensure all fleet couriers are at all times wearing Rico uniforms, carrying ID badges and that their vehicles are correctly insured and hold all statutory inspections and tests.
7. Ensure that if the services of any courier fails to comply with the service levels defined in Rico Logistics Ltd Supplier Service Level Agreement (SLA), and where they fail to adhere to any legal and health and safety requirements, the courier is suspended from circuit as a breach of contract.
8. Be escalation point for the Service Centre in the absence of RM for holidays and sickness to provide OOH with a robust escalation path.
9. Be responsible for ensuring that OOH have a robust handover for the site to ensure service levels are met.

Employee Management

1. Ensure in the absence of the RM that employee HR administration in partnership with the HR Department at Head Office to include holidays, sickness & absenteeism is kept up to date.
2. Assist the RM to ensure the smooth running of the Service Centre in the case of staff holidays, sickness & absenteeism.
3. Help to ensure all Service Centre employees have a good working knowledge and understanding of their roles, including the in-house computer program ACI, Fleet Mapper, i-Fleet and intranet.
4. Be pro-active in assisting with the training and development of Service Centre staff by promoting best practices to ensure they achieve their full potential and ensure up to date training records are maintained.
5. Assist with the effective management of Health & Safety policy and procedures including regular Risk Assessment's, accident reporting and relevant training and recording of these.

Network Utilisation
a) The Fleet Optimisation rules are followed
b) The most efficient courier is chosen - back-load couriers are given priority. Dead miles are reduced and margins are correspondingly increased.
c) Treat every courier as a national resource and ensure your couriers are visible and accessible to the network.
d) Assist the RM to ensure your fleet size is sufficient to service your customers, whilst supporting the Network particularly during peak periods - Maintain and Recruit

Monitored Duties

I. To assist the RM to grow revenue and profitability by an amount agreed in your annual budget.
II. Implement and maintain Service Level Agreements (both customer and Service Centre specific)
III. Provide weekly reports when requested and in the format requested in the absence of the RM and to work with RM to agree which of these are maintained in his / her absence.
IV. Ensure client and sub-contractor queries are dealt with promptly, courteously, effectively and ensure a satisfactory outcome in the absence of the RM.
V. Attend meetings alongside the RM where appropriate with Key Clients.
VI. Maintain a safe working practice in both office and warehouse areas and ensure they are clean, tidy and well maintained.
VII. Adherence to all aspects of Rico Logistics Ltd policies and guidelines

We have provided you examples of the responsibilities included within your role. Because of the changing nature of our business these will inevitably change. From time to time, as directed by Management, you may be required to undertake other duties which fall within your capabilities.

Position(s) supervised
Supervision received

Line Manager
Key Relationships
Close working relationships within Branch, sales and all other support staff across other relevant departments within Rico Logistics Ltd as a whole. Professional relationship with client base, couriers and suppliers

Knowledge and Experience Required

Must have:
• Sound geographical knowledge of the local area as well as the UK
• Good Customer Service skills that involves daily customer contact at times under significant pressure.
• Ability to prioritise workload
• Fluent in spoken and written English
• GCSE level of education
• Microsoft packages including Excel, Word, and Outlook
Personal attributes
• Good communication and interpersonal skills
• Smartly dressed and groomed
• People management skills
• Resilient
• Decisive
• Attention to detail
• Customer and quality focus

Security screening

It is a condition of employment that all staff are able to provide a satisfactory screening report (Level-1) from the Criminal Records Bureau (CRB).

Additional levels of security screening (PES checks) may be requested for specific customer accounts.

All employees may be subject to company stop and search procedures.

Salary: Competitive

Please apply online with your CV and covering letter.

Simplified Recruitment is a Job Advertising Agency working on behalf of Rico Group. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to recruitment. A full copy of our privacy policy can be viewed on our website.
Ref: SR(phone number removed)