Advice and Information Officer - Herefordshire and Worcestershire
Job title: Advice and Information Officer - Herefordshire and Worcestershire
Region: South West Midlands
Contract: Permanent, 35 hours per week
Salary: GBP20,163 per annum
About The Royal British Legion
The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin - ensuring their unique contribution is never forgotten. We've been here since 1921 and we'll be here as long as they need us.
Our Values and Behaviours
Does the following describe you?
- A desire to provide a great customer service and support
- Enjoy and thrive in working in teams and with others
- Passionate about supporting the Armed Forces community and honouring their contribution
- Come to work each day to be the best you can and to learn and develop
- An encourager, eager to share your knowledge and experience to help others
If so then we would like you hear from you???.
As an Advice and Information Officer, you will be primarily involved in supporting the Legion's Secondary Office in Tewkesbury, and setting up and attending localised events across Herefordshire and Worcestershire. You will be working with a team of committed volunteers to provide advice and information about all aspects of the Legion's work. In addition, you will be expected to set up and deliver Outreach sessions in other locations across Herefordshire and Worcestershire, and develop partnership with external services to support the Armed Forces Community.
You will be accustomed to providing advice and information support to customers; you'll have an understanding of statutory welfare provision, in particular, benefit applications. You will have experience of building relationships with a range of different agencies and supporting volunteers. An excellent communicator with an outgoing personality and strong organisational and planning skills, you will also need good IT skills and be confident in supporting our beneficiaries to access online information for themselves.
It is essential you have empathy with the UK armed forces community and some knowledge and understanding of this area would also be an advantage.
Whilst the post is based in our office in Tewkesbury, travel may be required across Herefordshire and Worcestershire, and to the Area Office in Bristol, and a full driving license and car are therefore essential to this role.
How to Apply
Please apply clicking 'Apply Online'
Closing date for this role is Sunday 19 th May