Inbound Call Agent

6 days left

02 May 2019
30 May 2019
Contract Type
Full Time

**Inbound Call Agent, Sutton/Redhill/Kingswood area, excellent package and prospects **A genuine development opportunity for people with office based customer service, call centre or retail experience **A global Financial Services company **The bonus, overtime, supplements and pension scheme really add up to making this an attractive package **If you really do want to knuckle down and work your way up, this client provides the environment within which to do that.

The Company: Our client is a global force in Financial Services, employing over 5,000 people, managing GBP150billion+ worldwide. For those with a good work ethic, focus and ambition, this is an excellent company to work for.

The Team: The Phone Teams respond pro-actively to resolve incoming telephone queries from Financial Advisers and direct customers/investors. The role of the area is to provide support and information to customers investing with the business; to assist in resolving any queries; and to actively promote additional/alternative products and services. The main aim, always, is to meet customers' needs, outlined in their initial contact.

The Role: This post involves taking 30-40 incoming calls. You will be expected to respond to a variety of queries which may revolve around transactional questions, educational queries, general problem solving, complaint handling and some promotional queries. Every interaction with a customer should be seen as an opportunity to meet the business goal of acquiring new and retaining existing assets. Your role is to ensure that all interactions with a customer are handled in a timely manner with a quality of response that continually exceeds the customers' expectations. This is a 35 hour week, shift rota's being 8am - 4.30pm, 8.30am - 5pm, 9am - 5.30pm and 9.30pm - 6pm as well as one Saturday per month for which overtime is paid at double rate in additional to a Saturday supplement.

Skills / Experience Required: For the Inbound Call Agent role you should have office based customer service, call centre or retail experience and this can also include recent graduates or A Level school/college leavers. You must have a stable work history, be confident and enthusiastic on the phone and be able to take the initiative to escalate issues as appropriate. Your attitude is really important - enthusiasm, energy and the ability to multi-task are paramount. In addition, our client is really keen on people who WANT TO LEARN.

Additional Information: The package for the Inbound Call Agent role includes a healthy basic salary, bonus around 10%, overtime for working one Saturday per month at double rate, generous pension benefits and free parking. The main thing is the progression, good people can progress if they apply themselves. Our client offers free shuttles from Sutton, Redhill and Kingswood stations, so you must be able to get to those stations or be able to drive to Kingswood. Full package details available upon application.

The Inbound Call Agent position is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 20 years experience in this field. Areas of expertise include employee benefits/group risk, compliance, pensions, flexible benefits, paraplanners, sales support, underwriters and IT related roles. We predominately focus on London and The Home Counties, although we have also been successful in offering national solutions and overseas. Check the website and feel free to call Darren Snell at any time.

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