Customer Service Adviser / Customer Services Executive
Job Title: Customer Service Advisors
Location: Hampton Court Palace
Job Type: Full time, Fixed Term (until 30th November 2019)
Closing Date: Wednesday 15th May 2019
The organisation is an independent, self-funded charity that looks after six very important heritage sites: the Tower of London; Hampton Court Palace; Banqueting House; Kensington Palace; Kew Palace and Hillsborough Castle in Northern Ireland.
They are looking for a resourceful and articulate individual to join their offsite customer service team to be the first point of contact for telephone, e-mail and website enquiries. The position is working 36 hours per week on a 5 days out of 7 rota which will include weekend work.
When people contact the organisation's Customer Service Team, you will be the one who responds, providing exceptional customer service by actively selling tickets and membership, handling complaints and answering enquiries on a range of topics. You will need a thorough knowledge of all six palaces, will be in frequent contact with a variety of palace departments, and will visit all of their sites regularly.
With outstanding customer care and communication skills, and an ability to create concise and empathetic written responses to enquiries, you will be organised, detailed and comfortable working as part of a team. Preferably, you'll have worked in a contact centre or customer services team before, where you were comfortable responding to enquiries received through different channels whilst displaying a courteous and confident telephone manner. You will need excellent listening skills and experience using a variety of computer programs including, ideally, content management systems.
You will be able to source information, analyse and troubleshoot issues as well as being able to work quickly and accurately under pressure. You are adaptable and resilient. You'll also be confident working with visitors face to face to support their front of house teams and facilitate the running of their various events programmes across organisation's sites as required. Fluency in a foreign language would also be an advantage but is not essential.
The Company is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.
Please click on the APPLY button and CHECK YOUR EMAILS for the link to our Client's careers page.
Candidates with experience of: Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Consultant, Customer Service Administrator, Customer Support Advisor, Customer Services Officer, Client Services Support, Client Support Agent may also be considered for this role.