Customer Service Advisor

1 day left

ST5 7RX, Newcastle-under-Lyme
Competitive salary, contributory pension scheme, comprehensive health care scheme and training.
30 Apr 2019
28 May 2019
Customer Service Advisor - Potteries
Contract Type
Full Time

Customer Service Advisor
Stoke on Trent Depot

Hartshorne Group is today one of the leading commercial vehicle distributors for the West Midlands, East Midlands, Shropshire, Nottinghamshire and Staffordshire.

“An exciting opportunity has arisen" - we are recruiting for a Customer Service Advisor for our Stoke on Trent depot to cover maternity leave. 

Monday to Friday: Alternate weeks: 07.30am - 13.30pm / 10.30am - 19.00pm
1 in 4 Saturday mornings.
The position is to cover maternity leave.

Principal Duties and Responsibilities
- Oversee the day to day activities of the service reception desk.
- Book in vehicles using the planner for repairs and servicing; liaising with the workshop.
- Liaise with customers, advise on progress, seek authority to carry out further repairs, invoicing, take payment & deal with customers verbal, written and telephone enquiries.
- Proactively contact customers, ensuring that the customer is satisfied with work completed.
- Ensure administration procedures are followed
- Maintain CSI (customer satisfaction index) performance.

The successful candidate will have a positive, 'can do' attitude, and willingness to work as part of an effective team. You should be a good team player and exceed customer expectations in delivering a 1st class service. Commercial experience in a similar environment or previous experience within a similar role would be a distinct advantage.

In house product training programme.
An excellent contributory pension scheme.
A comprehensive healthcare scheme.
Friendly & professional working team.

The Hartshorne Group prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business.

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