Collections Supervisor

1 day left

Cordant Contact Centre
25 Apr 2019
23 May 2019
Engineering, Mining
Contract Type
Full Time

My client is an Energy provider who are recruiting for a Collections Supervisor

You will be working closely with the Financial Controller to deliver a high level of service to assist with the growth of the business and of course financial collection.

The Role:

  • Oversee and lead the reduction of overall debt levels
  • Line management of approx. 4+ credit controllers, monitoring team targets and supporting development
  • Ongoing improvement of processes and procedures throughout the department
  • Management of higher debt accounts including disconnections and legal action
  • Reporting of aged debt, disconnections and other reporting requested by the Billing & Collections Manager
  • Look at preventative measures to safeguard the business
  • Processing payments
  • Work within the operational function of the business to satisfy the demands required

The Profile of the Successful Collections Supervisor:

  • Must have energy experience
  • Experience in a similar role
  • Experience of debt collection within the energy industry hugely advantageous
  • Ability to identify problems and implement solutions
  • Experience of working with third party providers and managing SLA's
  • Analytical nature
  • Able to work in a fast-paced environment but remain focused
  • Highly organised
  • Customer centric
  • Strategic thinking with the ability to approach the relevant parties with new ideas
  • Focused & career driven
  • Chartered Institute of Credit Management qualification desirable but not essential

Cordant People is an equal opportunity employer


Cordant Group is an equal opportunities employer